1305 Airline Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Microwave
I hope to never have to use your company for a repair at my house.
Patricia H, Corp Christi, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 17, 2023
Unsatisfied customer
Was given parts list and the parts some were not put in washer, the water pump is still in the box unopened. Washer settings all turned on now only half do and a new control board was supposed to be put in.
Delia H, Corp Christi, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 17, 2023
Not happy
It bothers me that your technicians leave before checking to see if they've actually fixed the problem. Jesus, who is a nice guy left without ensuring that the problem was fixed. It is not fixed and I will need to reschedule yet. Another appointment. This is probably my third or fourth appointment and my fridge is still not fixed Jesus having good customer service is almost irrelevant what is important that he is able to fix my problem and ensure that is fixed and he did not do that
Denise V, Corp Christi, TX
Customer service response - Dear Denise thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 09, 2023
Blackman and SHW
Totally unsatisfactory. It has been over six months and 6 technician visit to resolve the refrigerator issue. Has not been resolved. The last visit was to plug up the vent holes in the area of freezing. One earlier suggestion was not to put food back there or we are putting in food to be refrigerated wrong. No repai and no determination it cannot be repaired. Understood that after four tech visits and not repaired =-Replace.
Patrick B, Sandia, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 30, 2023
Was not truthful to General Electric
Carlos was nice and polite, but the info he relayed back to General electric was completely the opposite he told my wife and I in person. We had a problem with our cook top being scratched way to easy with cookware that should not scratch it. Deep scratches. Carlos even looked at our cookware and said that they looked good and appropriate. He told us that glass Cooktops are just always going to get scratched no matter what. This isn't true though because we have had 2 other glass top G.E. ranges that did not do this. After he had left he put in the report sent to G.E. that this whole issue was due to user error. This was very dissapointing to hear from the G.E. consumer relations representative we called after we had left. Because of his report and going behind our back and saying the opposite, this puts us at a financial strain due to G.E. not willing to replace the defective Cooktop without payment.
John B, Corp Christi, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 14, 2023
Ice Maker Still not Functioning
Jesus F was courteous and friendly. Upon departing, he told me that it would be several hours before my ice maker began producing ice. It's been almost thirty-six hours now: no ice.
Sam G, Kingsville, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 31, 2023
Need Aircondion fixed already paid deductible
Aircondion is not working Never cooled Need for it to get fixed
Maria G, Kingsville, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 29, 2023
Horrible Service
Tech said washer was good to go and left my house. I go start and load and nothing!! Washer does not fill with water!!! Tried to catch tech before he drove off but I guess he didn't see me. Called Sears to let them know and all I got was "we emailed the call out center they will be in contact". It's been 7hrs and still no call and still have a non working washer. Worst experience ever!!
Aaron M, Corp Christi, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 18, 2023
Service not great
Evedently it was a trainer & trainee so he was showing him everything he knew. He checked the electrical plug & stopped there. Said the plug wasn't grounded. I understand but I've had other washer repairmen & no one has told us that. My husband started to tell him that but he got very defensive. Not very professional. We understand what he said but his service was not the greatest. All previous repairmen have been very courteous & helpful.
Roberto B, Robstown, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 10, 2023
This is the 4th time Sears has been to my house
Terrible. Been without a washer for over a month because they don't fix anything. Literally ordered a ton of extra parts and didn't install them. I've been holding off on a review, because I don't believe in bashing, but these guys suck. They said if it doesn't work after a load of clothes call the 1-800 #.
Miguel T, Corp Christi, TX
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2023
