1305 Airline Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer not working now!!!!!!!
The next morning after for springs were replaced washer is not working!!!!!! This was the first load that was washed after repairs and now we are getting H2O supply code This has been a nightmare and disabled it is impossible to go to the laundry mate to wash clothes.
Juan A, Corpus Christi, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 05, 2023
Worst tech I've ever dealt with
The initial conversation I had with him on his courtesy call indicating he was headed over was fine. The conversation I had with him afterwards was not. My wife was the only one at the house and really wasn't aware of what was going on but he insisted he talk with her instead of me (she asked if he wanted to talk to me since I knew more multiple times, which he refused). On his call he insisted I was upset multiple times and told me to calm down, I was not in the slightest upset and was calmly trying to ask questions about his diagnosis or what he found to be the issue. I will have to say that Carlos was probably one of the worst technicians I have ever dealt with over the phone. He needs to work on his communication skills or have someone else make his calls for him. I have worked in fields with customers for several decades and I would not recommend him to anyone. This being the only time I've dealt with your company I would have to say I am not impressed at all.
Steven A, Corp Christi, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 03, 2023
