7701 1-40 W Ste 400 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fixed
Jimmy and the gentleman who came before were very professional and polite. My only problem was I was scheduled to complete this repair on May 24th and then May 27th again on May 30th and no one ever came. I tried to call but just got an automation that could not answer my questions because I was not working on scheduling an appointment or canceling an appointment. That is what needs some attention. AGAIN the technicians were awesome!
Mildred G, Amarillo, TX
SearsHomeService
Eric was fine today, but did not have the background information he should have. The problem with the refrigerator has been going on since September 20. The first thing the first technician said was that it needed to be replaced, but then he made a telephone call and had to order a part -- now 3 weeks later, the refrigerator still needs to be replaced. The technicians have all been friendly and knowledgeable, but the customer service aspect of your company needs to be replaced. It stinks.
Gwen Murphy, Amarillo, TX
Refrigerator seal
Both technicians were polite and informative
Jennifer S, Amarillo, TX
Job
The guy came and fixed what he thought was broken on the refrigerator. He did not fix my panel, which I thought was about to go out because it's not loading up right… While he was here he had the refrigerator apart. I was cleaning it and he put the middle drawers back in, but I cannot get them to pop back in. I've tried to call him and text and he has not returned anything.
James L, Borger, TX
Refrigerator repair
Knew what he was doing Neat and efficient
Chris C, Amarillo, TX
Repair man for ice maker
Jimmy was very nice and thought he had our ice maker fixed. But this afternoon it is not dispensing ice. It is making ice and dispensing water but no ice. Please send repair man.
Ed Wright, Canyon, TX
Homeowner
Quiet, but knew what he was doing. Good listener. Seemed to be a good person. I believe he did everything he was to do at this visit.
Nell S, Clarendon, TX
Dishwasher repair
Jimmy replaced several things and made several trips but The dishwasher still won't dry the dishes. ChW is waiting on a report they were supposed to get.
John A, Amarillo, TX
Customer relation improvement
While performing task, customer felt uncomfortable with tech moving freely though out house. Would have preferred tech remain in work area and have her come to him. Knowledge of work preformed and bulletin was greatly appreciated.
Carl J, Amarillo, TX
Dishwasher
He didn't do anything. Just because it came on said it was working. Didn't check the drying cycle which isn't working. Just guessed the filter was dirty which it wasn't
Tammy H, Amarillo, TX
