7600H Kingston Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Rating.
Professional. Proficient. Respectful. He has been the technician o help me several times. Always a great experience.
Robert Culton, Kingston, TN
Tech
Very knowledgeable and sweet with my fur baby. Overall great experience.
Rochelle L, Oliver Spgs, TN
Check the Power Source.
Michael did a wonderful job. Quickly assessed the problem.
Jonathan D, Knoxville, TN
WASHER REPAIR
Technician came in could fix washer. Tech said parts were damage and more must be ordered. I said that's another 2 weeks waiting to Sears Repair. Always disappointing from Sears.
Richard H, Knoxville, TN
Fixed the issue but not very personable
The technician fixed our problem which was ultimately all we needed but wasn't very pleasant to deal with. He seemed upset with the other technician that had ordered a replacement part for the dishwasher that he ended up not needing. He seemed to blame me for the other technicians issues.
Brad J, Knoxville, TN
My comment
My experience was over the phone because of my house is in Tennessee but I live in Alabama. He seemed very nice and knowledgeable and efficient
Luretha H, Harriman, TN
Washer assessment
Mike came out to assess my washer and did not take very long to see that it had seen its better days. He was very professional and explained that there was nothing he could do to fix the existing unit and would be recommending a new machine.
Kammi K, Knoxville, TN
Stove
He was a nice person but your decision to not replace the stove is a normal answer!!!!!
Tanner P, Mount Vernon, KY
Too quick to determine was functional
Didn't run the washer long enough to determine it was still malfunctioning.
Lance H, Knoxville, TN
Great tech but scheduling not so good
I have had 2 tech visits to fix my microwave. Both techs were great calling ahead, explaining what they were doing, polite and courteous. The hours for a tech to arrive on the appointed day is 8-5 which I think is way too broad. No one showed up for One of my scheduled appointment. I rearranged and cancelled some activities that day only to have a no show. This appointment was on the website so I did mot Misunderstand the date. I was not happy. My microwave could not be repaired so I am waiting to hear when a new one will be installed.
Elizabeth E, Harriman, TN
