1067 W Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
3rd visit same problem
Showed up at 11:30 am and was here with a helper I assume and they left 4 1/2 hours later. The 2nd time he came he never left the truck to knocked on my door. I requested he not return to my house and you sent him anyway.
James B, Phila, PA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 06, 2024
12 year product warranty not honored
55 Gal. (153.321544) The Tech did not write the model and serial number down. I was told leaks can not be repaired. You can try contacting the manufacturer, and see if they can help you. This water heater was installed on 02-24-2014. My user and care guide book says this product should be covered until 02-14-2026. Point 2. Supply a free water heater for one that develops a leak...Would you like to go to small claims court? I had to pay a total of 174.00 for his visit.
Shelia W, Sharon Hill, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 30, 2023
