1067 W Baltimore Pike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator service
George was very helpful and professional. We appreciate his suggestion regarding maintenance and cleaning to maintain best operation of the refrigerator.
Colleen B, Chester, PA
Dry Repair
Diagnose the problem but not able to fix, no supplies to handle the issue
Darrell T, Darby, PA
Dishwasher service call
Brian was fine.......professional and knowledgeable.. your appt system and pricing structure not so much!
Iles W, Media, PA
refrigerator
The system is terrible. Shouldn't have to wait for a month+ to get a new ice maker.
Greg G, Norwood, PA
Samsung Range repair
Tech was professional and clean. However, was in and out and did not explain repair options. Have experienced better service.
Andrew B, Upper Chichester, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 11, 2024
Kenmore Elite fridge
The unit is only four years old and stopped cooling. Called and it took 1-1/2 weeks for a service appointment. The appointment time was from 8am-5pm, way too big of a window but no other option was given. Initial service was on 7/20, Tech was friendly and knowledgeable, diagnosed the issues but had no parts to get the unit at least useable. Parts were order and we waited until 8/3 for the follow up to do the repair. Repair was done including new compressor and touch pad. The touch pad works great, the fridge initially got cold but the freezer is still not working. Follow up appointment is 8/11, no priority for failed/incomplete repairs??? No option to replace the unit either. Will think long and hard before we purchase another Kenmore product. I feel bad for the technicians.
Lora R, Media, PA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 04, 2023
Negative reviews
After Sers rescheduled my appointment 4 times then your repair shows up late says he can't fix the dryer because he doesn't know the model number. Then he takes the ordered part a (dryer belt) with him. I will not be use your service again. No stars given.
Dwayne W, Philadelphia, PA
Customer service response - Dear Dwayne thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2024
Review
This is the 2nd tech man came over for the same job but he claimed he couldn't do anything because the parts ordered didn't right. The parts were ordered by the 1st tech 3 weeks ago as he came to check the washer. Why does it happen all the time? Why does Sears tech always takes a few trips to complete just one repair job?
Larry Liang, Secane, PA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on September 11, 2024
Overcharged
Because I pay the diagnostic fee if I did not use the actual service, he charged significantly more than the going rate for the service according to other companies as well as the manufacturer.
Disappointed customer, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 12, 2024
Unsatisfactory
The repairman came in found a quarter in the drum ran a wash and drain cycle and said the job was complete I when and put a load in washer now it will not move will not move wash and the motor is stuck and is burning up I unplug received a rude call from their dispatcher
Larry F, Chester, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 07, 2024
