4600 Jonestown Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ice maker issue
Vincent was very knowledgeable. Quickly realizing what could have been our problem.
A W, Hershey, PA
Hot Point Oven wall unit
John was polite, professional and knowledgeable about the oven. He kept talking when I was telling him the plan we purchased from CHW. He did explain the process, in general. We were expecting a repair not a replacement. But due to the age of the unit we understand. We asked if Sears would be able to complete the process and he didn't know.
Inez C, Harrisburg, PA
Great Service
The technician was thorough and quick with the repair. My only complaint is they give you an appointment window from 8-5 so I had to wait all day for him. I received a text he was on his way at 4:00 but he didn't arrive until 4:35. That's way too long of a window and a major inconvenience.
Deborah T, Harrisburg, PA
Great experience
Very knowledgeable and thorough. He was able to fix the problem during the first visit.
Wendy H, Newport, PA
Service to Maytag dryer
Jebadiah was very pleasant, patient and knowledgeable. I appreciated the time he took to educate me on the condition of my equipment and alternatives he offered to me.
Karen P, Harrisburg, PA
Service repair man
James was very polite explained my dryer situation on a side note James was very dirty clothes were very dirty and he stunk very badly I could Harley breath I was holding my breath as much as possible (sorry for the negative person hygiene comments but I felt you should know) thank you !! NANCY ALI
Nancy A, Harrisburg, PA
Great technician
Vincent was definitely competent in diagnosing and fixing the water drain clog problen on the frige. Since we inherited this fridge when we moved in here two months ago and the paper manual is not very good, I asked him a lot of additional questions and he shared his knowledge and even demonstrated a few things to me. Excellent guy! I will now create a contact card for Sears Home Services. Thanks Vincent!
Joe D, Hummelstown, PA
Messy Repair
Was pleasant, repaired satisfactory and solved problem, But Left Black Finger Prints All Over My WHITE Appliance and Cabinets beside the Appliance that was repaired:/ :/ Disappointed
Susie B, Hummelstown, PA
dryer repairs
automated service to set up service confusing. Contact with a live person is next to impossible. service tech James very helpful, knew the problem and ordered parts needed. Time for service to be completed was pretty good. However I requested service on my washer at the same time. Over 2 weeks ago. Part no longer available. no follow-up by company as to replacing my washer. Prices at laundry matt is very expensive and time consuming.
Carol H, Middletown, PA
Dryer fix
While my technicians were great, the service with Sears was less than that. The techs get 5 stars, but if I rate it that, Sears will take the credit. My part took 4 weeks. In backorder statistics that never changed. I used the chats twice with the same answer to both. 2nd week answer was she was escalating to management and I would hear back within 3 days. Nothing. I chatted the following week and was told the same. I had to call my Choice Home Warranty because there is # to contact Sears. Only then did I get the part. Same thing happened with my dishwasher. Tharfell through the cracks as well.
Frances T, Lebanon, PA
