100 Neshaminy Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Annual PM
On time and courteous clean and took care to treat my home with respect
Michael D, Levittown, PA
Washing Machine Repair
Leroy did his best to repair my washing machine. He was very knowledgeable.
Donna J, Bensalem, PA
Excellent Service
Steven was polite friendly and respectful. Very knowledgeable in his business. He was fast and efficient and very helpful in any questions I may have asked. 1000% would hire him to come back, GREAT EMPLOYEE.
Janice S, Levittown, PA
Steven
Steven was a very nice guy who seemed capable of resolving my issue Unfortunately the unit started leaking water and due to my age I can't pull it out to turn off the water. I'll call today for another appointment
Bernadette G, Richboro, PA
Happy pleasant and got job done
It all worked out nicely. It got fixed and person pleasant
Joyce S, Hartsville, PA
Good Job
The technician arrived in the morning which worked great for me. He was friendly, polite and got right to work. The downside with this service is the window for the tech to arrive is 8 am - 5 pm. Even the day of service, they won't narrow it down. This is a change from the last time my HVAC system was serviced and I don't like it! So the tech was great and the timing was good -- this time.
Catherine F, Ivyland, PA
DEI at its best!!
My rating for the technician is a 5!!! The technician is fantastic and true professional... but we didn't need him anymore. Sears is an absolute joke... They sent out parts to my refrigerator that broke months ago. The only problem is that Sears already gave us money to buy a new refrigerator and the parts they sent were to the old refrigerator. DEI at its finest... vote Republican
Joe M, Philadelphia, PA
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 18, 2024
Technician failed to repair the appliance
Technician shared that he doesn't know how to repair Samsung dryers even though he came out 3 times. You guys kept sending broken and used parts that he couldn't use to fix it. I am extremely disappointed because you wasted my time promising that your technicians know how to fix Samsung dryers. And on top of that you charged me for labor which provided zero results. I shared my concerns with BBB as well.
Ilya B, Southampton, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 18, 2024
