9800 Sw Washington Square Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
So far, so good
Benjamin appeared to know what he was doing and what he told me about the situation. My only complaint is not about Benjamin, but that both visits for this repair (assessment and repair) were scheduled from 8am-12pm and yet he was not able to be there before 2pm. To me, 8am-12pm means that that's when the repair person shows up, not just the first phone call to confirm we were still on for the repair.
Doug S, Beaverton, OR
Good guy, knowledgeable!
Dale was great. My appt window was 8a-5p…some window! He called me at 8:15 to tell me he'd be there in early afternoon which gave me the morning back to do some errands. Showed up at just after 1p, checked things out and gave me a quote and timeframe to finish. Very good service! Thanks Dale!
Tim M, Portland, OR
Customer Neglect
The technicians work appears to be excellent. However, the scheduling of the appointment was terrible! On two separate times the technician did not show.The cost of the service was also outrageous. Do you really think I'm gonna call you guys again?
Kathryn S, Beaverton, OR
Service
Service was great - but it took 3 months to get this done
Archit B, Portland, OR
AHS failed
Jonel called to find out you had dispatched him to fix a Dacor. He does not fix Dacors. Jonel was fine. But AHS blew it! please send someone qualified for the job
Ronald V, Portland, OR
Avoid the headache and don't use Sears Home Services
Benjamin seemed like a nice person and did a good job repairing our machine, but had no sense of time. We had two appointments with him and were scheduled for the 8 AM- noon appointment window. Both times he called to say he would be there between 11 and noon; both times he arrived after 3 PM with no real explanation of why. I get that he likely had other service calls, but how can his estimate be that far off? And why did he not reach out to provide an update of his delay? Also, Sears Home Services as a company has terrible customer service. DO NOT USE! There is absolutely no way to communicate with a real person. You can call a phone number, but it's just an automated system that eventually refers you their website if it can't take care of things over the phone. The website does the same---refer you to the phone number if it can't take care of something on the website. It took over a month to get my machine repaired because of the appointments made available to me, yet I got texts and emails everyday saying that they had earlier appointments available and that I should go to the website to schedule an earlier time. When I did that, it said it couldn't complete that request and to call the phone number. The phone number sent me back to the website. Sears Home Services used to be a great company to work with--reliable, polite, good value. No more. Ben did an adequate job of repairing my machine but the overall experience was not acceptable.
Allison, Portland, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 14, 2024
Experian Worker
Kept us informed on his arrival time, down to his arriving. Went directly to getting the parts needed, & started working. Informed us when he was done with in a hour, & it was working just fine. Cleaned up his work area. Informed me to check the freezer temperature the next morning to see if the cup of water was frozen. If not pull the power cord, & request a new follow up appointment.
Fran P, Beaverton, OR
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2024
Whirlpool washer repair
My experience with Sears appliance repair was awful. I contacted you on December 19 you came out and quoted that our water pump was out in our washer ordered the part that came broken then told me two weeks later we'll get the new part and then it showed up and was broken. Then told me it would be another two weeks before you can get the part. I declined the services because unprofessional and you rob your clients with your labor rates I would not refer you to anyone and I will never use your services ever again.
Matt E, Lake Oswego, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 15, 2025
Not Satisfactory
Pathetic and Poor - Non Supportive performance. Would never prefer to deal with this company.
Mohammad K, Beaverton, OR
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 15, 2024
Refrigerator Repair..
Technician showed up and stated he could not service my built in refrigerator. I have waited there weeks for repair and my wood floor has water damage and I have food lost. What are you going to do about this? I need AMMEDIATE service?
Dan N, Hillsboro, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 28, 2023
