9800 Sw Washington Square Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
NEG 100,000 STARS -Ruined Brand new wood floor!!!
Dishwasher Repair-Part to repair arrived & repair was scheduled. Roughly 1 hr into the repair I went to kitchen to get something & noticed a 3' puddle on the floor soaking into the new wood floor. When I mentioned it the tech quickly said "oh" & apologized for the mess. I said "I'm mostly worried about all the the water on the floor" he said "oh" & then quickly started vacuuming up the water with a Shopvac. I went to get a towel & he wiped it up. He was at the house in total from @ 11:30-2:30. My wife was home and had discussed touching base when he was done or if he needed anything. At @2:30pm he just left.. No goodbye, nothing. Dishwasher re-installed, protruding @ 1" beyond the counter top, it wouldn't turn on & debris was everywhere, including the soaking wet towel thrown over our toaster! Worst of all there are now 3' of deep gouges in the floor & the joints where the standing water was are swollen. Getting through to a human at A&E/Sears was VERY difficult. When I finally did the CS rep said there was nothing he could do & no one else could help either, all he could do is send a new tech out to try to repair the dishwasher. Finally after threatening to not let it go & seek legal action he said he could forward me to Customer Care. WHY does it have to be this way! 2 interviews later I finally was bumped through to the Sedgwick claims CS rep who took my information for the 3rd time & assigned a claim # & Examiner…. To be continued Monday when they are open. Why Sears? Why is a tech not taking steps to protect the floor…. Seems pretty basic. Why do I have to search for 10 minutes to find a number to a phone tree that goes no where & hangs up on you. Why, when you finally do get through to a customer service person are they powerless & can only repeatedly fain empathy. Why do they lie & say there is no one to escalate to, when there is? People make mistakes that's fine. Take responsibility for them & make it right!
Matt H, Hillsboro, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 11, 2023
Horrible service from A&E Home Services
This review has nothing to do with the technician Jonel. 2 months ago I opened an American Home Shield warranty service call and it was assigned to A&E Home Services. They scheduled 3 appointments with me and no showed for all 3 of them rescheduling after the no show. At that point I called American Home Shield and asked for another contractor as A&E Home Services is clearly incompetent. Another company serviced my fridge a month ago and it's been working great. A&E Home Services showed up at my house today 2 months after the initial service call and a month after a competent company already got it working wanting to repair my fridge they already had 3 appointments to do and couldn't show up. Avoid A&E Home Services at ALL costs and request ANY other company besides them.
Jason, Tigard, OR
Customer service response - Jason, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 09, 2023
frigderator repair
called in june for repair ,set appt for 7-6 .grilfriend took day off of work with no pay.no show .bought new one to keep food , called again .told the responent it was in the garage didnt fix it !!! tell me why anyone would have you?
Michael N, Troutdale, OR
Customer service response - Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2023
He left without even making sure it worked properly
Dale was a nice enough person, but now our fridge still can't make ice becauee he didn't install the new door correctly and instead it sprays water on the kitchen floor. Additionally, we have no way to contact him to get this fixed. So now we can't make ice AND we can't use the water feature in our new door that he installed. We had already waited almost 3 months for this appt because it kept being rescheduled in the middle of the day on the day someone was supposed to show up. I'm pretty angry and don't know where to file a complaint
Brittney G, Portland, OR
Customer service response - Dear Brittney thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 07, 2023
