9800 Sw Washington Square Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good guy, knowledgeable!
Dale was great. My appt window was 8a-5p…some window! He called me at 8:15 to tell me he'd be there in early afternoon which gave me the morning back to do some errands. Showed up at just after 1p, checked things out and gave me a quote and timeframe to finish. Very good service! Thanks Dale!
Tim M, Portland, OR
Service
Service was great - but it took 3 months to get this done
Archit B, Portland, OR
AHS failed
Jonel called to find out you had dispatched him to fix a Dacor. He does not fix Dacors. Jonel was fine. But AHS blew it! please send someone qualified for the job
Ronald V, Portland, OR
Avoid the headache and don't use Sears Home Services
Benjamin seemed like a nice person and did a good job repairing our machine, but had no sense of time. We had two appointments with him and were scheduled for the 8 AM- noon appointment window. Both times he called to say he would be there between 11 and noon; both times he arrived after 3 PM with no real explanation of why. I get that he likely had other service calls, but how can his estimate be that far off? And why did he not reach out to provide an update of his delay? Also, Sears Home Services as a company has terrible customer service. DO NOT USE! There is absolutely no way to communicate with a real person. You can call a phone number, but it's just an automated system that eventually refers you their website if it can't take care of things over the phone. The website does the same---refer you to the phone number if it can't take care of something on the website. It took over a month to get my machine repaired because of the appointments made available to me, yet I got texts and emails everyday saying that they had earlier appointments available and that I should go to the website to schedule an earlier time. When I did that, it said it couldn't complete that request and to call the phone number. The phone number sent me back to the website. Sears Home Services used to be a great company to work with--reliable, polite, good value. No more. Ben did an adequate job of repairing my machine but the overall experience was not acceptable.
Allison, Portland, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 14, 2024
Experian Worker
Kept us informed on his arrival time, down to his arriving. Went directly to getting the parts needed, & started working. Informed us when he was done with in a hour, & it was working just fine. Cleaned up his work area. Informed me to check the freezer temperature the next morning to see if the cup of water was frozen. If not pull the power cord, & request a new follow up appointment.
Fran P, Beaverton, OR
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 11, 2024
Not Satisfactory
Pathetic and Poor - Non Supportive performance. Would never prefer to deal with this company.
Mohammad K, Beaverton, OR
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 15, 2024
Refrigerator Repair..
Technician showed up and stated he could not service my built in refrigerator. I have waited there weeks for repair and my wood floor has water damage and I have food lost. What are you going to do about this? I need AMMEDIATE service?
Dan N, Hillsboro, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 28, 2023
NEG 100,000 STARS -Ruined Brand new wood floor!!!
Dishwasher Repair-Part to repair arrived & repair was scheduled. Roughly 1 hr into the repair I went to kitchen to get something & noticed a 3' puddle on the floor soaking into the new wood floor. When I mentioned it the tech quickly said "oh" & apologized for the mess. I said "I'm mostly worried about all the the water on the floor" he said "oh" & then quickly started vacuuming up the water with a Shopvac. I went to get a towel & he wiped it up. He was at the house in total from @ 11:30-2:30. My wife was home and had discussed touching base when he was done or if he needed anything. At @2:30pm he just left.. No goodbye, nothing. Dishwasher re-installed, protruding @ 1" beyond the counter top, it wouldn't turn on & debris was everywhere, including the soaking wet towel thrown over our toaster! Worst of all there are now 3' of deep gouges in the floor & the joints where the standing water was are swollen. Getting through to a human at A&E/Sears was VERY difficult. When I finally did the CS rep said there was nothing he could do & no one else could help either, all he could do is send a new tech out to try to repair the dishwasher. Finally after threatening to not let it go & seek legal action he said he could forward me to Customer Care. WHY does it have to be this way! 2 interviews later I finally was bumped through to the Sedgwick claims CS rep who took my information for the 3rd time & assigned a claim # & Examiner…. To be continued Monday when they are open. Why Sears? Why is a tech not taking steps to protect the floor…. Seems pretty basic. Why do I have to search for 10 minutes to find a number to a phone tree that goes no where & hangs up on you. Why, when you finally do get through to a customer service person are they powerless & can only repeatedly fain empathy. Why do they lie & say there is no one to escalate to, when there is? People make mistakes that's fine. Take responsibility for them & make it right!
Matt H, Hillsboro, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 11, 2023
Horrible service from A&E Home Services
This review has nothing to do with the technician Jonel. 2 months ago I opened an American Home Shield warranty service call and it was assigned to A&E Home Services. They scheduled 3 appointments with me and no showed for all 3 of them rescheduling after the no show. At that point I called American Home Shield and asked for another contractor as A&E Home Services is clearly incompetent. Another company serviced my fridge a month ago and it's been working great. A&E Home Services showed up at my house today 2 months after the initial service call and a month after a competent company already got it working wanting to repair my fridge they already had 3 appointments to do and couldn't show up. Avoid A&E Home Services at ALL costs and request ANY other company besides them.
Jason, Tigard, OR
Customer service response - Jason, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 09, 2023
frigderator repair
called in june for repair ,set appt for 7-6 .grilfriend took day off of work with no pay.no show .bought new one to keep food , called again .told the responent it was in the garage didnt fix it !!! tell me why anyone would have you?
Michael N, Troutdale, OR
Customer service response - Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 08, 2023
