5000 Great Northern Mall Reviews

Terrible service from Sears

Called for refrigerator service on 9/14/23. Technician came out 9/25. He thought he fixed it, left and broke again after 3 hours. It was the same error code. Called that day and he was to return that day and never did. A new appointment was set for 10/2. No one ever showed up instead I get an e-mail changing the appointment date to 10/11. Technician shows up on 10/11, thought he fixed it and 4 hours later broke again. Same error code. I called and was told they can't come out til 10/17. Unacceptable. I then spoke to the care team dept told them how disappointed I am in sears service and I wanted to talk to a supervisor. Didn't get to talk to supervisor but I was advised someone would come back today. It's 5pm, hate to say it but I doubt if anyone will show up. Terrible service and when you call it's a computer and you go round and round. Sears just doesn't care!!!