5000 Great Northern Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kenmore Elite Refrigerator Repair
Michael is a very personal and pleasant man to work with. He spent very little time diagnosing what the issue was and getting the parts ordered. Return trip went quicker than expected and so far, seems to have fixed the problem. I hope to see him again if and when I ever have anymore equipment failures.
Jason M, Olmsted Twp, OH
Excellent!
Tim was extremely professional, kind, and knowledgeable. Very grateful for his assistance with our fridge/freezer issue. Highly recommend him as a service technician! He seemed like he could figure out and fix just about anything.
Courtney K, Olmsted Twp, OH
Good Service
Frank was very pleasant. He knew what he was doing and was very informative.
Darrin K, Rocky River, OH
FRANK
Frank did a great job, once he was able to navigate the Sears Scheduling...that was simply a load of crap and putting him in the position to delay completion of the job, is strictly on Sears, not on Frank.
Thomas C, Lakewood, OH
Refrigerator compressor
Very nice gentleman, got it right the second time:). Thank you.
David J, Bay Village, OH
poor result
no help can not afford cost of repair senior on a fixed income sears should have some help and compassion for long time senior military vet to help with cost of repair have been sears customer over 30 years i am very unhappy with this outcome
Dennis S, North Olmsted, OH
Sally Murrish
Timeframe of 8 AM to 5 PM is unreasonable because some of us have full-time jobs and can't take all that time off
Sally M, Lakewood, OH
Lawn mower repair
Excellent Mower was fixed and running better than it has in years!
Robert W, Avon, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 21, 2024
Very bad experience
Called sears to repair my refrigerator, the technician came and said that he cannot repair a built in fridge and couldn't find the model of the fridge, so no service was provided and he left. Then 5 minutes later I was able to find the model number inside the fridge, so I called him back and he wont answer although I am seeing him still standing in his van on the street. 2 minutes later he comes in stating that he needs to collect the deductible!!! This is insane and unethical, why should I pay him a deductible and no service is provided?
Rami H, Westlake, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on June 20, 2024
Completely bad experience will never hire again
We weren't sure if the technician knew what he was doing or if the diagnosis was correct. He wanted to replace everything because he didn't know what was going on. We didn't go with the repair analysis because I didn't want him in my house anymore. He didn't really know how to test water to the fridge and kept guessing as to whether water was getting there. I would have normally paid the repair but did not want to deal with your company anymore. Advice: concentrate on what customer wants, a repaired refrigerator not a home warranty. The effort should be to know about repair and diagnostics. Completely unsure of the parts would fix the problem. I can't believe I wasted time and money and still don't have a working refrigerator
Mike A, Westlake, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
