5000 Great Northern Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Wonderful, personable service
David was very punctual, had supplies on his truck, repaired our problem, explained the problem and the fix - all in a very timely manner. He was a delight to talk with beyond the repair. Highly recommend David. Thank you!
Judy R, Fairview Park, OH
Great service
Timothy was honest and professional. Your scheduling is subpar... morning update stated 9 :33 eta... after 1 pm arrival.
Steven M, Avon, OH
Snowblower repair
George provided excellent service. He is very knowledgeable, friendly and professional.
Joe B, Avon, OH
Prompt, efficient
Frank was quiet, worked steadily and got the job done quickly. He was also very polite.
Robert K, North Olmsted, OH
Dwight fixed my dishwasher
Dwight was very professional fixing my dishwasher. He was very careful not to get any water on the floor. He replaced it a moderate amount of time and cleaned up afterwards. Very good!
Nick S, Rocky River, OH
Thumbs up
Good guy. Explained issues and options. Provided special pricing coupon to help in purchasing replacement
Joe B, Olmsted Township, OH
Amazing job!
Tech was polite and very helpful, quickly fixed the problem.
Chris F, Westlake, OH
Fast and easy
He was great, personable and professional. Explained in detail what happened and why there was a malfunction. Made the change which lasted 15-20mins. Looking forward to using the washer again
Jonathan, Olmsted Falls, OH
Dryer repair
David was great. Professional, courteous, knew what he was doing. My issue though is beyond David's control. His device was giving him false information. He said the system told him parts were NLA. he assured me they were, but because of the system malfunction he couldn't even give me a price because sears "system" was acting up Based on his 35 years experience, he gave me a ballpark quote. $600 for 4 replacement rollers made out of China? More than the steel and motor and heating element? These rollers are no more than $1.00 each. I will never buy an LG again but to reiterate, David was great
Brian R, Bay Village, OH
Excellent work by Tim!
I had a wonderful experience with Tim. He called about 15-20 minutes before his arrival. He was very attentive when I explained the issues. He figured out the problem, explained it to me and fixed it all within a short amount of time. Tim should get a raise.
Elizabeth G, Avon Lake, OH
