7875 Johnnycake Ridge Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
False statement to Warranty company.
Technician called prior to his arrival well mannered and easy to understand arrived earlier than appointment was scheduled for. When he arrived his appearance was quite disheveled shirt untucked and did not look very professional. After spending time reviewing my central air conditioning when I went back outside to check with him he mentioned to me that the outside coil appeared to have damage due to somebody using a pressure washer on it I explained to him that I had never done that I had been in my house for nearly 30 years and that would not be something I would ever think of doing. The air conditioning also had worked properly ever since I had been here and only recently stopped working before I made a claim with the warranty company. He spent a significant time waiting for the warranty company's response to his request and left my property letting me know I would have an answer from them later in the day Received an e-mail from choice home warranty indicating my claim had been denied due to his false statement that a pressure washer was used on my air conditioning unit. Very disappointed would never recommend sears home service to anybody.
Rob T, Mayfield Heights, OH
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 15, 2024
Company doesnt know what they are doing.
This issue was taken care of several weeks ago!! Dennis was very polite. Not his fault that he was scheduled to do a job that was already done. I'm glad I was able to reach him so he didnt make a wasted trip!!
Leona L, Mentor, OH
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on September 10, 2024
Disappointing. No call, no show
Disappointing. No call, no show
Lisa G, Cleveland Heights, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2024
fixed t140 tractor
ALLAN did a great job fixing my RED T140 TRACTOR!
Jay S, Mentor, OH
Customer service response - Jay, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 30, 2024
Stove
Very hard and confusing due to language barriers long wait periods And transferring multiple times
Beverly S, Euclid, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 13, 2024
customer service
Technician was very nice and did the maintenance check. Problem is with the Sears Customer service. Tech arrived around 3:45. Our scheduled time was 8-12. Sears had the wrong phone number for me. Who ever i set up the appt with, transposed some numbers in my phone number. Tried to call to correct this and could not get a human. Unacceptable. The bot kept hanging up. Tech was unable to contact me because of this. Very frustrating waiting all day for someone to show up.
Diane D, South Euclid, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 13, 2024
Very professional
He was too behind on his scheduled route to finish our service so closed our ticket without ordering the parts or rescheduling. He treated us like an inconvenience, it was very unprofessional and a bad experience.
Mike P, Eastlake, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 29, 2024
Unfamiliar with the appliance
The technician has not been able to fix it in three visits. At the same time, I must have received 20-3o emails and text messages from Sears, which was quite irritating and unnecessary
Michael M, Chagrin Falls, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 16, 2023
Rude
The technician was rude when I called to see what time he would arrive. He told me to just trash my freezer before he arrived. Then told me before he even arrived that I need to call and reschedule or he can just come and take my money. When he arrived he didn't touch the freezer he shined his flashlight on the freezer and told me it can't be fixed gave me a phone to sign and left. He never plugged up the freezer or moved it or looked behind it. When I questioned him and asked him how is he diagnosing the deep freezer by looks and no physical inspection he was arguing with me. I immediately walked hun out and reported him to Sears. This is completely unacceptable to have me pay for a service that I didn't receive. He is a scammer and it's not a good look to rob innocent customers. You don't want the job don't show up simple.
Tamika S, Painesville, OH
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 15, 2023
Refrigerator water line repair
If I can rate a 0 I would. Didn't fix my problem
Juanita M, Euclid, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
