7701 Broadview Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Horrible Experience with Sears Repairman!!!!
Tim gave me an absolutely horrible experience! He was very late arriving at our home! He also had a fresh smart mouth, he was not pleasant at all! He definitely had attitude that was unacceptable! He was coughing and sniffing with no mask on too! I hope I never need Sears repair for any other appliances in my home if I get this kind of person in my home!
Willie A, Cleveland, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 04, 2024
Helpful, but didn't go above and beyond
Nick provided assistance on the A/C unit, but didn't resolve the ongoing issue, which entail vents being closed and not pushing air out, a simple fix that required a different company to address and additional expenses.
Z, Ohio
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 19, 2024
kenmore freezer only not Gerald
I have been trying to get a replacement or refund on a Kenmore upright freezer. Freezer died in July. Getting the run around. No parts delivered. I see you have class actions against you for these freezers. I have contacted the BBB about this and plan to contact other entities regarding this matter. Claim # is 7839543. Never in the 30 years I have done business with Sears have I received such horrible service! Washer service was excellent.
Maria H, Maple Heights, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 16, 2024
He did not show up.
This technician did not show up and did not call. I rearranged my schedule to have this person come to my unit. I have been without a fridge for over a month. Do not use Sears!
Adrian B, Cleveland, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 09, 2024
Still Not Working!
3 different visits and our fridge still does not work! Please help!
Brian M, Aurora, OH
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 31, 2024
Didn't want to work.
Guy walked into kitchen and left in 2 mins. Said we don't do built in fridges. He was so happy he could leave
John E, Independence, OH
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 24, 2024
Electrolux dishwasher
Very rude from the time he came into my home Once he realized I was a black woman. made false statements about the water temperature not aware I have steam showers in the home, so we don't need higher temperatures
Lacrecha M, Bedford Hts, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 24, 2024
Awful
Never showed up or communicated
Mordechai G, University Ht, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 09, 2024
Service mixup
Call was placed for oven repair. Somehow cooktop was selected on a computer screen. Tech left without looking at our oven. Choice Home had to assign to a different company because A&E and Choice Home could not get computers to talk and could not bother to call each other. Nice no oven and thanksgiving in a few days
Pete Williams, Mantua, OH
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 21, 2023
Disappointed
Unit never repaired
Williemae J, Cleveland, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 23, 2023
