6000 Glenway Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service on August 7, 2023
This date was the third attempt for maintenance of washer and dryer. Sean showed up at 6:45, ran washer for 14 minutes and dryer for maybe 5 minutes, put a tab in washer and was gone by 7:20. Definitely not the service we have had in past years. Sean was polite but I don't feel like we got our moneys worth. Notifications are useless and frustrating. Call recieved at 4:31 on 8/7/23 telling that service would be tomorrow on 8/7/23 between 8AM-5PM.
Larry R, Aurora, IN
Ratings
I have been patiently waiting to have my freezer repaired by your company for almost 2 months, you have ordered two parts and it's still not fixed. So for, I am totally disappointed. Scott is a nice person but I would rate your service 0 stars! I was told someone would be out Friday October 4th, as of yet I have not heard from anyone! How unprofessional!
Janice H, Cincinnati, OH
Customer service response - Dear Janice thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 07, 2024
Technician NEVER SHOWED UP
Did not show up. No qork never was done. Never came to my house.
Renee D, Cincinnati, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 18, 2024
Refrigerator
I have been dealing with you and my warranty company for six months. After six months the problem is not solved, in fact it has new problems now, and the warranty company has reissued the claim which is going to take at least another month. SIX MONTHS WITHOUT A REFRIGERATOR, SOON TO BE SEVEN. UNACCEPTABLE!
Eric S, Lawrenceburg, IN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on November 04, 2023
