4595 Eastgate Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
William
Unable to get my air working. Been without for 13 weeks now. Unable to verify model number or serial number and unable to get through the crawl closet.
Patricia B, Cincinnati, OH
Review
You've been here 7 times since May 20, 2024! Please call me. I'm 83 years old and have been a faithful customer since January of 1972. I deserve a call from you! Thank you!
Mary S, Augusta, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 19, 2024
Shameful In Ohio!
The technician can to our home several weeks ago through our home warranty company. Our HVAC system was leaking pretty bad the soaked our filter and the technician knew it but instead of unclogging the system to resolve to e leak, probably because I was a woman he said to use a nonpleated filter and if it continues to leak I'll come back free of charge. He took my money and came back after a couple requests weeks later which now the leak has damaged our hardwood floors. Our appt was 8am-5pm. I was headed home from work he arrived at 0750 left at 0752 and never came back even after several calls to sears starting at 0804. We had to pay another HVAC company. Very poor customer service!
Marquita K, New Richmond, OH
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 23, 2024
Didn't want to be here, didn't do anything
The tech called ahead of time and tried to convince me what the problem was in an effort to not even come out. After he arrived I left him alone with my washer, he didn't take anything apart, he didn't show me a dead circuit board, he just called me up to look at the washer in the exact same state I left it, told me it was the circuit board, took my money and left. I then reset the washer and it fired up just fine and ran two loads. I have no idea what I paid for, what was done, if anything was done. I feel like he came out and charged me to tell me the same thing he said over the phone. This is probably the worst service I've received and honestly puts me right off buying another Kenmore. If it was possible to give this a zero star review I would.
Scott R, Morrow, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 29, 2024
Bad customer service
Technician Josue B. Was a no show for the 6th time.
Robin N, Melbourne, KY
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 24, 2023
Never gave a diagnosis
Tech refused to work on refrigerator because another tech had installed taps on refrigerant line. We have had another company repair refrig.
David F, Loveland, OH
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 12, 2023
No service received
I'd give a zero as a rating if I could, but not an option. Josue B the tech was scheduled to come out 4-5 times after showing up the first two times and has not shown up for any of the visits including today and then closes the case. I think he hasn't shown up because he wasn't even sure why he had to show up a second time for a second opinion. He apparently put in the wrong thing saying parts unavailable when he should have said freezer Is not repairable. So someone may need to update him. I also think that someone in the office should be able contact their technicians directly not just through the automated system. I've taken off work and missed time for all those visits. Not very professional!! Therefore I can't give a rate on his performance.
Robin N, Melbourne, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 10, 2023
Lazy
Very rude didn't want to do anything hard said clean coils
Donald B, Manchester, OH
Customer service response - Hi Donald, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on August 31, 2023
Refrig again
This is like the 12th time they come out in the last month. Still not right, brutal service. This time they put the wrong type seal on the freezer door. When I opened it after he left, it came off partially. All my food in the freezer was ruined, he said their other tech won't even come out anymore, ying the refrig. needs to be replaced. We're very disappointed with this and it's quite time consuming. What kind of customer service is this? Please respond 5138753234
Candy B, Fayetteville, OH
Customer service response - Candy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
Never showed up
Bobby never came. This is the 2nd time he's just not shown up. So unprofessional. Horrible service.
Elijah C, Cold Spring, KY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 22, 2023
