800 Central Park Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oven not heating
The repair person did not look for the problem but came with a part. I know if that part had not worked; he would had charge again. The price is too high to repair it's better to get a new stove. A very unsatisfied customer.
Mina E, Bronx, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 27, 2024
Friendly but I didn't buy it
No comment, didn't help us at all. Waist of money
Nelson G, Bronx, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 08, 2024
refrigerator freezer drawer repair
It took technitian several hours to fi simple problem that did not require any part.>Although the drawer was put back the refrigerator now has stopped working altogether.I need someone to reach out to me STAT
Raj A, Yonkers, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 30, 2023
Unhelpful
Was told the off balance code was caused by my doing too small a load of wash. Always did the same size without trouble before this problem started. Paid for new part and still have the same issue. Very distressing and disappointing.
Barbara C, Tuckahoe, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 25, 2023
He's rude
He seems to be in a rush. Didn't finish the job. We are not happy
Milton C, Bronx, NY
Customer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 22, 2023
Did not resolve the problem
I spoke with the technician prior to his arrival at my house. Without even physically looking at my washing machine he told me there was very little he could do, and explained how expensive it would be to repair if repairs were needed. He even went as far as to suggest me cancelling him coming to service the machine to save me money. He came and visually inspected the machine and said I was loading the machine incorrectly. I explained to him that the machine had worked fine for nearly 2 years and all of a sudden I'm loading the machine wrong. I'll never utilize Sears home services and it's no wonder Sears is a dying company with employees like this.
Johnny M, Bronx, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 07, 2023
Unreliable and liar
Carlos was extremely unreliable and a liar. He stated that he came to the residence and no one was there. He never showed or called. He is no knowledgeable about his job and guesses at the diagnosis. Sears should reconsider the "technicians" they hire. Carlos is a HACK and should be fired.
Bibi S, Larchmont, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 05, 2023
Washing Machine Cover Repair
Mr Omar was nice but he broke the cover of my washer cover. The cover of the washer was cracked, hence the need for his service, but I was able to use the washer now. When Mr Omar left, the washer cover could not close and was broken and tilted to the side. I send information about my washer before Mr Omar arrived and I was told they would check on the part before someone arrived. Mr Omar didn't do anything to help but caused me more problems. I want a refund.
Jacqueline M, Mount Vernon, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 04, 2023
Full refund demanded for diagnosis and "repair".
No services were provided. Appointments were rescheduled. The washer bearings needed to be replaced. After parts were received and the appointment for my washer repair came, Omar informed me that he couldn't perform the repair because I now needed an entirely new drum assembly and my washer was obsolete, so the part is no longer available. All of this should have been determined three weeks ago at the initial diagnostic visit. If you charge me for that visit, you have a lot of nerve. Omar was very professional and polite, but not completely knowledgeable regarding this appliance.
Stephen E, Bronx, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 31, 2023
Not repaired
He came out, told me that I didn't know what I was talking about and that the washer was operating normally. The washer hasn't properly run yet. Have to call back and set up a repair again. Hopefully I don't have to sit all day waiting for a repair person.
Gonzalo C, Bronx, NY
Customer service response - Hi Gonzalo,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 19, 2023
