800 Central Park Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Unprepared
Technician asked if I had a vacuum cleaner……he needed it to clean out dryer.If I didn't have one was he gonna use his mouth. Ha Ha Ha. UNPREPARED!
Florence A, Bronx, NY
HVAC REPAIR
Tech not fully prepared - has never checked entire system even after 3 visits
Zoubida M, Yonkers, NY
Customer service response - Dear Zoubida thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 14, 2024
Fix washing machine
I don't feel comfortable with the technician was in my house he needs make better job before doing recommendations Thank you.
Victor P, Bronx, NY 10465
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 02, 2024
Hinge on top right door NOT bottom freezer
He said the refrigerator could not be repaired and I would have to buy another one.
Curtis B, Bronx, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
ZERO RATING!
Your technician refused to service the a/c once again. This is the fourth appointment I have scheduled. I have had it! As he did the first time, keeps talking about the serial # When Loretta scheduled this fourth appointment, she assured me you guys had all the information. I'm not sure why your technician REFUSES to service my a/c. On my email I stated what a waste of my time and money it has been to schedule 4 APPOINTMENTS AND NOT GET ANY SERVICE. I expect a call IMMEDIATELY! And please find out why your te inician refuses to service my a/c!
Rosa O, Bronx, NY
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 07, 2024
Technician
The minute Julian walked in my apt after i waited almost a month he was complaining that there's no room for him to check the bottom of my washer he said there's no running water I recorded in front of him and he wanted me to see something that doesn't exist he said am putting everything back cause there's nothing wrong then he said stop giving you money and buy a new one when I told him but they said if they don't find the parts I could get a replacement he said that's not gonna happen now I gotta take all these 3 parts back to where it came from when I told him to hold on am gonna call Sears that I don't have a problem going to court cause I live in the courts he started to rush more and when I started to look for his information I notice he sign for me I didn't know I had to sign or didn't remember I want staff to know that I never in the years working with you had been threw something like this and even sign my name illegally therefore I will think twice before I recommend my friends relatives or neighbors to Sears especially when he told replacements will not happen after so many years please don't send me Julian on Wednesday cause I won't let him in and please fix my problem asap I waited almost a month am being admitted in the hospital the 19 for 2 cervical surgeries because am loosing my mobility thankyou!
Maruja Robles, Bronx, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 29, 2024
incompetence combined with rudeness
We have been without a working refrigerator for about 4 weeks. The same repair man showed up and each time failed to fix it. the first time he had the specs for the wrong refrigerator and told us that GE no longer made the master board for that refrigerator. He ordered another part for another refrigerator, which never showed up. I called GE parts and found that it did in fact make the board, had a warehouse full of them and offered to send me one. I told Sears and it ordered the part. However, that was not the part that had failed. He has replaced the board four times now and insists it has to be replaced again. He has no idea which parts need to be replaced. Sears in Illinois sent four parts that it said I needed and that it would be on his truck when he came for the next service. The parts were not on the truck and he had no interest trying to locate them. He also insisted that the normal operating temperature for the refrigerator was 41 degrees even though the manual I showed him said it was supposed to be 37 degrees. He just kept reading the specs on some other model, not my model. I just gave up and cancelled my warranty contracts with sears and bought another refrigerator. He convinced me that Sears is not a reliable repair service and I cancelled all warrant/service contracts, mainly because I did not want him in the house again.
Martin C, New Rochelle, NY
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 15, 2024
incompetent
He has been here about 4 times and has not been able to fix anything. He has replaced the electronic master board three times and claims that it needs to be replaced again. The Sears office in Illinois sent us four items that were supposed to be replaced. We have the order in writing but he refuses to even look at it. They were supposedly placed on his truck to bring with him but he can't find them and refuses to look for them or ask opr inquire about them. He wants to order another board for another week of delay. It has been four weeks since the refrigerator has worked and he just keeps coming back again and again and getting nothing done. He does not know what he is doing. And he is rude when we question him especially about the missing parts. He has convinced us by his actions to cancel our service warranty with Sears and just buy another refrigerator.
Martin C, New Rochelle, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Home owner
Your incompetent Technicians have ordered the wrong parts. After 2 prior visits and 2 prior reschedule visit without communicating with homeowners. The refrigerator is still not repaired. Technician Nazim was disrespectful from the moment he called my home.
Yvonne R, Bronx, NY
Customer service response - Yvonne, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 26, 2024
usha
no repair done not working never worked yet
Usha M, New Rochelle, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 11, 2024
