317 Greece Ridge Center Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
William was great…still no ice
William was very nice & efficient; however, after almost 48 hours, the ice maker is still NOT producing ice.
Judith B, Rochester, NY
Washer
It still won't drain and won't balance . Spin dry works .
Shawn M, Rochester, NY
Tyler
Tyler was excellent, on time and polite, excellent service.
S G, Rochester, NY
Customer service response - Dear, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on November 13, 2024
Ice Dispenser not working
I'm not necessarily rating Kevin but he has been here 5-6 times now trying to repair my ice dispenser to no avail. He has ordered and replaced all the parts and it still isn't working. No one seems to know why?? He has advised me that there isn't anything else he knows to try to repair it.
Chris Snyder, Webster, NY
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 11, 2024
Refrigerator
Very bad not good don't waste your time and calling them because they were tell you over the phone something else and then person they will do something else I got charged for no reason I told him what the issue was. They came within 30 seconds. They told me they cannot fit it I even told him over the phone with the problem is they said not a problem behalf this issue very often and we can definitely fix it.
Safi K, Webster, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 09, 2024
Service
William was fine it's that you didn't tell him about the 10% off because of last Thursday waiting all day and nobody showing up I will never use sears again
Jennifer T, Rochester, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 10, 2023
Problem still isn't fixed
Stop giving out appts to your customers if you don't have the techs to send out to the residents. We don't have time to waste and wait on technicians that's not showing up. This is my 2nd time going through this with you all in the same month and wks apart. For my experience I rate this a 0.
Terrell M, Rochester, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 21, 2023
No solution bad diagnosis
Tech was in a hurry and made up a diagnosis saying my fridge was too tight, which it's not. He was confusing and made up stuff. Issue not solved.
John M, Webster, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 24, 2023
