1400 Union Turnpike Reviews
Showing most recent reviews from verified customers of Sears Home Services
Incomplete Job
Yugen came to diagnose our stove. He did not complete the task. The stove clicked before he diagnosed the issue. We paid more than $600 dollars to "fix" the problem. Not only was it not fixed, but it was never addressed in the initial diagnosis. We are completely disgusted.
Lorraine J, Hollis, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 25, 2023
Repair not completed
The tech said the part is no longer avail so instead of fixing water dispenser parts en though he sails the ice dispenser door is no longer produced i Gould the whirlpool part for the door b I want the water dispenser part that he said he had in his truck fixed so please send him back
Maria O husband Tom wrote this, Bayside, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
Technician failed to fix panel problem
GE Dishwasher: Display panel lights were not working properly, requested the technician to fix it. He advised to read the dishwasher manual instead of fixing it. If I have to do everything by myself, what is the use of taking a home warranty?
Kishore M, Floral Park, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 28, 2023
