195 N Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Terrible
First the account is not under Steven Adams it's under Stacey Adams .. Steven does not live at this address and did not purchase the LG refrigerator. Second the service person said the door is not broken but it still does not close correctly ..
Stacey Adams, Plainview, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 24, 2023
Not happy
Made me wait all day again this is the second time I've waited all day and then he's shows up at 6pm which the appointments were both From 8am-5pm and after that he orders the wrong part so he had to come back again not happy with this Sears services I want to cancel my service and get a complete refund of services
Paul K, East Meadow, NY
Customer service response - Hi Paul, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 24, 2023
HORRIBLE
Totally RUDE, & UNPROFESSIONAL tech. Guess you get what you pay for. Would never let anyone from Sears step into my house again.
Ankit S, Bethpage, NY
Customer service response - Hi, Ankit , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us [email protected].
Sears Home Services on August 18, 2023
Further Damage due to negligence
The tech came changed the compressor and forgot to reinstall the water pipe to the refrigerator. My entire floor is flooded, water running to the lower level and damaged the ceiling. Will be suing the tech and the company for damages.
Ankit S, Bethpage, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2023
Home owner
Four time sears came to repair. After they left with few hours same problem. Comes back and shut off ac. On the thermostats shows system fault, 84- High, pressure, lockout 4H.
Mathew P, Westbury, NY
Customer service response - Hi Mathew, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 16, 2023
Horrible
I've been waiting months now for Sears to fix my ductless unit. We gave extended our warranty and paid extra and our unit needs to be replaced. Sears technician makes excuses or reschedules. If they don't fix this soon, I will complain to the state bureau for fraud.
Falguni P, Hicksville, NY
Customer service response - Falguni, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 15, 2023
He is less technician, more salesperson
Sean is pleasant and polite, but it's clear that he is less of a technician, and more of a salesperson. Came in, made the Sears Home Service warranty the key part of the entire appointment. Instead of actually performing service on the malfunctioning part (an icemaker), gave some advice about dumping the ice tray more frequently, etc (turned out to in ineffective advice), pushed hard on the service contract, and walked out without ever actually doing any servicing
PS, Roslyn, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
