195 N Broadway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service Technician
Hector was kind and very experienced in diagnosing the problem with my LG frontload washing machine The repair was seamless. I will recommend your services solely because of his expertise and the caring person he is. Thank You
Patricia M, Westbury, NY
Dryer
He is an Excellent technician, Sears's should promote him. He has the patience, knows his job and he's very polite.
Kanwal S, Hicksville, NY
Knowledgeable
Good
Fanny B, Westbury, NY
Professional and friendly
Hector was prompt courteous and answered all the questions I had and fixed our dryer.
Amy A, Syosset, NY
Fan
The repair was done quickly by an OJT repairman under Bruno's supervision
Kenneth Z, Bayville, NY
Kenmore Refrigerator
Both of them nice, they diagnose problem quick, they showed me what was wrong if next time it happens how to resolve problem.
Kinjal P, Hicksville, NY
Samsung gas stove.
Very good technician. Efficient, thorough, knowledgeable, explained process, work was clean.
Ter N, East Meadow, NY
Great technician
Hector was professional caring and took care of the problem. He explained what he was doing and how much it would cost. He is a valued employee. I am sure.
Raymond P, Bethpage, NY
Hector
Hector is wonderful! He has experience and knows what he is doing!
Nancy D, Levittown, NY
Service received Happy with only the Technician
The technician that was at our home to service. Our refrigerator was excellent. The service we received from Sears, customer service department and replacement unit department was absolutely horrible very very unhappy extremely dissatisfied not with the customer service people we were speaking with but with the actions of management above they did nothing to help us. They never got back to us. They never responded to our questions, and I find it extremely disappointing. I have dealt with Sears for over 50 years and I've always carried contracts right now. I have five that are there. I am not happy. I am totally not satisfied and there's nothing more. I can say you people didn't care at all two months no refrigerator and the part they said we were waiting on That didn't come in that was canceled wasn't even needed to repair the refrigerator or refrigerator. Could've been completely repaired on the last appointment on August 23 because we had the parts they needed to repair it but no communication your company should be ashamed of themselves, and I am reporting this to the Better Business Bureau . If you can forward this on, it would be greatly appreciated. Totally satisfied with Sears handling of this whole situation.
Kieran D, Levittown, NY
