1111 Franklin Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Didn't care about it
I didn't like that he came to tell me something that I already know and don't even try to check the dryer no even one second
Thania G, Uniondale, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Dryer repair
Tech shows up fine . Made a belt repair . We didn't get a discount from the service charge . Tech didn't hook up the dryer vent correctly . No one ever quoted a price for the repair . No Letterhead on a receipt . Totally dishonest . No senior discount . Communication was not good at all . Dryer works again that's fine . But the price was way too expensive. Will not call you people or recommend your company to anyone again . Duct tape was not the answer . Poor tech service .
Jim R, Garden City S, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 15, 2024
Very disappointed
Extremely late 2hrs past the assigned time. Refused to install new ice maker...did not clean and still drips...rushed in my home less than 10minutes...have to reschedule for a new serviceman. Terribly disappointed with SEARS...not making ice still properly.
Mark D, Merrick, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 11, 2024
Feed back
He did not have previou knowledge of the fridge he supposed to fix. He didn't have the tools to perform his job. The fridge draw that he fixed left un aligned and broken. I am not happy with the job done. Sorry 😞
Ibrahim S, W Hempstead, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 12, 2024
Exercise machine
The technician came and looked at the machine and said everything look fine and he doesn't need to do anything. I told him its mot running the way it used to, and need to take the cover out and look at. But he said that too much work and so doesn't want to do. What a waste of my money. Pl return my money to be fair.
Aby R, Franklin Sq, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2024
Broke my Gas line
Colin Broke my gas line while fixing my stove causing a gas leak in my house then said he couldn't fix it
Jermaine Y, Roosevelt, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
Caused a Major Gas Leak in My House
Was supposed to fix my oven but instead caused a major gas leak in my house.
Jermaine Y, Roosevelt, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 16, 2023
Refrigerator
Tech was fine but 1 day later refrigerator is not working again nor is freezer Need to wait another 2 weeks for appointment- This is ridiculous
Thomas P, Garden City, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 22, 2023
