3649 Erie Blvd E Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tyler Provided Outstanding Repair Service
Tyler provided the best service repair call I have had since moving into my home 6 years ago. He called ahead, explained the problem at a level I understood. was extremely efficient. I hope I dont need repair services again but if I do, Tyler is my go to guy.
Timothy D, Manlius, NY
Great Service
Jon was great! He was professional and pleasant. He had repaired the seal on my dishwasher in no time. I would recommend!
ST, East Syracuse, NY
Excellent service
Eugene provided excellent service for my lawnmower and tips to avoid further problems. Thanks again Eugene!
Jean S, Minoa, NY
Dryer repair
Friendly and knowledgeable- very efficient explained everything thoroughly
Ray T, Syracuse, NY
Excellent service rep!
Answered my questions, very helpful and personable. Did a thorough job.
Diane W, Cazenovia, NY
Service Technician
Wasn't anything wrong with the machine. Gave me important knowledge about the product. Very nice man.
Lynndora W, Syracuse, NY
No issues
No issues…Tyler was fine…knowledgeable, good communication skills, polite, information was useful…
Monty F, Fayetteville, NY
Great
Always professional and pleasant
Deborah A, East Syracuse, NY
Technician super. Scheduling system abysmal
Joe was great. Had to order parts and come a 2nd time but the issue was resolved. He was very attentive and determined. However I almost lost my mind with the scheduling system. It was so bad I'm taking the time to let someone know. No opportunity to talk to anyone. EVER. It didn't show we received the order part 10 days ago and would NOT let us confirm our follow up appt. Had to call retailer who transferred me to mgt who transferred me to a hotline. Finally got a human and it still took her another 40 minutes to resolve. She confirmed the Appt STILL I read a text the night before saying it wasn't confirmed even though I received 2 automated calls earlier in the day where I did confirm. Horrible horrible and extremely frustrating. Lost a lot of Work time trying to resolve. Luckily today it finally was. No less that 12-15 different calls were made at various times. I think anyone would agree that's outrageous. Please make that System a little more user friendly. Thank you for opportunity to review
Patti C, Syracuse, NY
Mrs Caroline Leavitt
Joe is very good at figuring out what's wrong and great at fixing it! He is very police and friendly, a supper guy! I look forward to seeing him again!
Dave&carol Leavitt, Tully, NY
