5400 Meadowood Mall Cir Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator repair.
Seems to be working OK. Dennis did a good job. 👍. Hopefully it will work for along time.
William A, Fallon, NV
Tech
Professional, polite, great job. Excellent on listening. I would trust him with any job
Michele L, Sun Valley, NV
Fees
DONE with Sears, tech was here for one hour labor charges was 562.00 for just one hour, unheard of. NEVER will I use sears home service again and have already told friends and neighbors NOT to use you
Carol C, Carson City, NV
Dryer issue
The issue was fixed in two trips, but the associate could of being a bit more polite.
Fernando C, Reno, NV
Not drying completely
Dryer heats up but senses it's dry way before items are dry need to keep restarting
William S, Carson City, NV
No happy
This is the third time the technician has been here second claim. Seems like it's all about guesswork as to what is wrong with my refrigerator. One of the things that was on this last claim that was totally missed was the fact that the water dispenser drips constantly down the front of the refrigerator. I asked him about it and reminded him that we spoke about it when he was here last. He said, I don't remember you mentioning it. Now I have to file another claim. This is ridiculous.
Heidi, Fallon, NV
Nice as could be but still doesn't work and kitchen flooded
Pleasant tech. However, kitchen flooded last night and ice maker still doesn't produce ice. Item replaced was due to recall so we called Samsung directly. Not sure why it flooded but kitchen has major damage.
Gregg M, Fallon, NV
Poor Sears Appointment Setting
We started this repair over 2 months ago. Repeatedly we had the RETURN APPOINTMENT (to finish the repair) rescheduled 3 or 4 times. No Icemaker for more than 2 months. When a technician finally arrived to complete the repair today SHE DID AN EXCELLENT JOB AND WAS VERY FRIENDLY. We are very satisfied with the repair but the SCHEDULING IS TERRIBLE.
Dean S, Spanish Spgs, NV
Dryer Maintenance
Joseph was very polite. He seemed to think that our issue with our dryer was most likely in our ventilation that goes outside of our home. When we used the dryer after he left, the duct tubing wasn't properly attached to the wall. He also did a washer maintenance service. We aren't sure what exactly he did. Does the washer maintenance include cleaning the machine? That didn't happen.
John J, Sparks, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 18, 2023
Service from Sears
The experience was fine and he fixed the problem with the main part of the refrigerator, but the ice maker NEVER did start making ice. It worked fine until the refrigerator stopped working, then it stopped working as well. He said it would start working but it never did. It took 4months for a repair person to service my refrigerator, NOW it is taking another 4 weeks for them to come back to finish with the ice maker. I am VERY disappointed in the service that I have been provided with. The phone calls take FOREVER, being put on hold for over and hour, not being able to understand the person because all calls are connected with a foreigner, the service person ONLY being scheduled once a month, and not showing up OR calling to let me know their NOT coming! Very poor business! ! I am definitely disappointed and upset with the service of Sears Home Services!
Jennifer D, Fallon, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 26, 2024
