5400 Meadowood Mall Cir Reviews
Showing most recent reviews from verified customers of Sears Home Services
Frustrating at best
3 months until we got replacement cost, 6 visits, 5 parts ordered, confusion by Sears on where the parts were being shipped or when they should arrive, 2 parts lost during shipping, no way to contact Sears directly (must go through the dispatch third party), 2 times the techs closed the ticket as fixed and we got the original error code on the first cycle we ran after their visit. Techs were friendly and helpful but unable to conduct proper repairs. Prompt appointment scheduling but the website link gave a forbidden or unknown page half the time.
Gabriel S, Reno, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 19, 2024
No show
Not that it was Jordan's fault but he had a pobox address for the site address. so we planned our day around the 9 hour window for the appointment. Note I noticed the pobox on the confirmation email and called it in The person on the phone told me she would correct it and I am not sure what went wrong after that. Seems there is room here to improve on your essential communications.
Tom H, Reno, NV not really.
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 05, 2024
Range
Danny was kind and courteous, and took the time to search for parts, and telling me that parts are not available. I was ok with that, because the range had broken glass door and door did not close all the way. And the oven was sprayed with cleaner and not cleaned up, when I moved into house.
Dorothy T, Fernley, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on May 23, 2024
dumber than a box of rocks...
Could not find model number or serial number on our microwave. yes she would have had to pull it out to look at the back of the machine. A quick question with google and it told me where to look with pictures...
Eric C, Sparks, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 28, 2023
LG drier
Technician did not repair the drier and needs to come back
Sophie A, Truckee, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 04, 2023
Slow
Started issue beginning of june and not finished until the end of august. What else can you say here?
Michael P, Tahoe City, CA
Customer service response - Hi Michael, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 25, 2023
No service was ever done.
Technician didn't work on it. Not even worth one star. After four weeks of cancellations, I hired someone else to fix my range. It took two men to do it. A female, by herself, would never have been able to. I have never had such horrible service in my life. A month of cancellations with ridiculous excuses, no live person to talk to. It was discovered that your previous technician, who "fixed" the same problem two years ago, cut the wires and caped only two, leaving bare wires exposed and frayed rather than do it properly and pull the range from the wall. He was apparently lazy and couldn't be bothered. Guess were lucky we didn't blow up. I will NEVER recommend your company for any services whatsoever. I won't even bother to use the remainder of my extended warranty. You're an awful company.
Erin H, Reno, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 08, 2023
Highly Unprofessional
Our previous appt we waited 7 hours, finally called and were told the repair guy was out sick. Shouldn't you let the customers know? Trying to get them to answer the p[hone is another challenge I prefer not to deal with ever again. It's no wonder Sears went out of business
Debra R, Dayton, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 02, 2023
WASHER NON-REPAIR
THE WASHER IS STILL NOT FUNCTIONING. HAVE CALLED AMERICAN HOME SHIELD TO REPORT
Ralph P, Reno, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 29, 2023
Service technician "guaranteed" his evaluation & was wrong!!
I took the part out and it tested good. I took the part to Appliance Parts Company and had them test it and they found it to be good also. Joshua, the Sears service technician, said that the part was bad and guaranteed it! Your guarantee was WRONG!! What are you going to do about it? Would you like to make it right? Let me know. Additionally, I did not received a call from Joshua before his arrival. P.S. If I could rate less than, I would.
Steve L, Dayton, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 27, 2023
