585 From Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
The best!
Robert was courteous, very knowledgeable, efficient and friendly. Top notch!
Gerald M, Fair Lawn, NJ
Honesty is best policy !
Ismael was great ! Gave me alot of insight on refrigerators.
Alex S, Midland Park, NJ
Good overall service
Friendly and knowledgeable tech who did a nice professional job.
Tsampicos P, Harrington Pk, NJ
Dishwasher repair
Helped identify the problem which obviously was the broken top rack of jenn air dishwasher. But the labor was 500+ which is ridiculously high. Had to let them go.
AP, Allendale, NJ
review
Juan diagnosed and resolved the problem quickly and with a smile.
Michael G, Haworth, NJ
Your tech is excellent. Sears Services / A&E - not so much
I have no issues with your technicians. They are doing the best they can. BUT: Sears/A&E has been a disaster to deal with. Here's my list: 1. All-day time slots - can't be sure of when your tech will show up 2. Long scheduling times - there doesn't seem to be anything like prompt service 3. There is NO WAY TO GET ANYONE ON THE PHONE 4. There is NO WAY TO GET ANYONE ON THE PHONE 5. There is NO WAY TO GET ANYONE ON THE PHONE To elaborate: Existing open cases disappear from the website When you call and are asked (by a ROBOT) if parts have arrived, THERE IS NO WAY TO SAY, FOR EXAMPLE, THAT ONLY 1 OF 2 PARTS HAVE ARRIVED, OR TO DISCUSS WITH A HUMAN JUST WHAT PARTS WERE ORDERED And again: Just try to talk with anyone at Sears/A&E on the phone, and you get nowhere. If I could give Sears/A&E NEGATIVE STARS, I would. To repeat: This is NOT a reflection on your technicians. They are doing their best with what they have.
Paul B, Ridgewood, NJ
Washing machine service
Desmond was extremely professional and kind with helping us service our washing machine.
Diana C, Fair Lawn, NJ
very helpful
David was very helpful and sympathetic to my problem. I am very satisfied.
Anthony, Paramus, NJ
Great experience
John is so knowledgeable! He was able to get to the root of the problem.
Sage J, Waldwick, NJ
Service
Very professional, and knowledgeable of the equipment, pleasant to speak with
Michael M, Ridgewood, NJ
