585 From Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service man, Juan
Very pleasant, professional and patient in answering questions. Good work!
Maryann C, Paramus, NJ
Homeowner
Robert did an excellent job timely informative and through. Professional.
David D, Park Ridge, NJ
Repair of riding mower
Excellent work done to repair and service my riding mower
Simeon S, Tenafly, NJ
Great
Great experience servicing washer, dryer. Professional job, recommended technician (Desmond)
SG, Cresskill, NJ
Whirlpool Fridge Repair
Technician was very knowledgeable and addressed the issues that lead up to the overall issue. The only issue is that an estimate was not provided before the work. He went straight to addressing the issue. The estimate was provided same time as invoice. He did a good job explaining the issues and the root causes. Very appreciative.
Rene M, Paramus, NJ
Great customer service
Knowledgeable, explained and gave information in detail together with solutions options.
Alma I, Fair Lawn, NJ
appt time
re appt time. you gave a whole day for date most people give a time span of 9 to one or one to five. you expect folks to sit home all day and wait.
Arthur B, Glen Rock, NJ
So so
We were given and 8:00-5:00 window for our service appointment for our refrigerator. The repair man arrived around 4:00 and when we should him our refrigerator was very annoyed. He kept shaking his head in displeasure that we had an LG refrigerator and that we were his last appointment. In the end he was a nice guy and fixed the problem but he made it very uncomfortable with how annoyed he was that we were his last appointment.
Richard, Fair Lawn, NJ
Refrigerator is still not fixed.
Stephen is courteous and punctual but has not fixed my refrigerator. He has been to my house three times now but no progress has been made. He seems to think the problem is fixed but the freezing problem still exists in the upper part of the refrigerator...not the freezer. Water continues collecting in the crisper drawers (2 large drawers in the top half of the fridge) and wets and freezes any food the water/ice touches. Ice beds keep forming under the drawers and I can't open the drawers within a couple of days after defrosting them. Please help.
Anna O'Donnell, Midland Park, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 27, 2023
You does NOT deserve of review.
AT THE SCALE OF 0 TO 10 O IS MOAT UNSATISFACTORY & 10 IS MOST SATISFACTORY. YOU 100% DESERVE ZERO I WILL COMPLAINT AGAINST YOU TO CEARS COMPANY WHO SENT YOU TO MY HOUSE. YOUR REPAIR ESTIMATE WAS NEARLY EQUEL TO ONE CAN BUY NEW DRYER WHEN YOU HAS TO REPLACE THE SWITCH ONLY OF THE DRYER. I PRAY TO GOD TO KEEP ME AWAY FROM THESE TYPE OF PERSONS.
Khalid M, Paterson, NJ
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 20, 2023
