2501 Mt Holly Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician
Technician was courteous, knowledgeable and willing to help however he could.
Karl W, Willingboro, NJ
LG washer
Mr Robert , Did a excellent job, however he should have ran a actual load of laundry in the washer. After he left the tub is now leaking water and another technician has to come to fix the leak on 9/14/2023. The tub is running alot water out of the machine onto the floor.
Petrina K, Florence, NJ
Patient and understanding
Technician took the time to troubleshoot and do diagnostic checks. Technician was thorough - despite the refrigerator current cooling problems at the time of visit. Thermometers were registering lower than suggested standards. A definite diagnosis was impossible. Four hours later, body of Unit is cooling and now registers at a temperature of 35 degrees Fahrenheit. Fan is circulating intermittently. Freezer temperature is finally registering at Zero degrees Farenheit for the first time in five days. I'll continue to monitor.
Sandra R, Lumberton, NJ
Surprised, unhappily so.
He did not want to answer my questions regarding maintenance of my refrigerator. Told me he was not into all that. I am used to the technicians being very friendly and willing answers questions.
Patricia G, Willingboro, NJ
Poor service
Technician performed no inspection of the unit to see why the unit is not functioning properly. He noted in report the reason for the machine not working was due to the arm mechanism however, the unit was just replaced. I specifically said it's the water valve, the unit has TWO. Because the ice maker is dispensing water he reported it was working however it's not the case when the ice maker has TWO valves one for the water AND one for the water to flow to ice maker in order to make ice. This was not tested at all. Good service is so hard to find!!
Rory G, Burlington, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 20, 2024
Central air
The technician came and refused to do the maintenance of the system ni either changed the filter of the CA he asked me to purchase.
Koami K, Willingboro, NJ
Customer service response - Dear Koami thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 05, 2024
Poor service.
The service was not good at all. After purchasing the part my freezer is still not working. But I be calling you guys tomorrow.
Alfred P, Westampton, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 20, 2023
No work review
I did not have a. Appointment today and Esau's did not enter my house to do any service so I CANNOT Rate him!!!!
Annette M, Burlington, NJ
Customer service response - Annette, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 25, 2023
