3200 W Friendly Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fast service
Gregory was knowledgeable and quick with repairing parts for my broken dryer.
Japria S, Greensboro, NC
Review
Nice young man. Knowledgeable, thorough and quick to find and fix the issue.
Laurence V, Greensboro, NC
Oven works
Johnny did a good job fixing my oven. I'm giving 4 stars because upon checking his work, Johnny caused food residue to burn off causing part of my home to fill with smoke. I would've cleaned up any mess had he told me about it before hand.My couches and various items smell like smoke.
Eduardo G, High Point, NC
Refrigerator repair
The young man was very nice and professional. He explained the problem and informed us that it was not possible to repair because they no longer made parts for the unit.
Joseph H, Greensboro, NC
Not the right chemistry that day
I didn't hear technician at the door and tried to get him to turn around but he was overbooked that day and a little 'testy'. But he did come back later, still acted like he couldn't wait to leave. Ordered a part, but didn't pull the washer out to see a hose had a bubble and was about to burst.
Kathie M, Greensboro, NC
Refrigerator repair
Fortunately the ice maker started working again on 7/29 and cooling of the refrigerator also. Didn't cancel app't as I needed to know why these had stopped working. Not until after the the job was finished did I learn that I could not open the refrigerator for 24 hours. I had to quickly open because my breakfast was inside. I had already lost a sufficient anount of food.
Nora M, High Point, NC
Service good, schedule bad
Placed called the first of the month for a repeat call on range. Service manager call and explain problem (same as before), will order parts. Received e mail about arrival, parts department forgot to let repair man know about parts were in house. Had to reschedule time for the following week. Johnny did a very good job of replacing parts and careful of work area. Reschedule was not his problem, higher up drop the ball!
James N, High Point, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 19, 2023
GE Cafe refrigerator
Need to be more knowledgeable of the GE Cafe' refrigerator.
Angel G, Madison, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 17, 2023
Price was higher than expected
Why we have been charged 129 instead of 109? I am really disappointed with that.
Leandro Q, Stokesdale, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 10, 2023
Rotten Eggs
If I could give this technician less than one star I would. This technician missed his first appointment. Then I waited two weeks for parts. He did not reassemble my freezer correctly and left parts uncovered that should not be uncovered. Plus my fridge is still not cooling. Also, FYI he uses a fake profile picture.
Christina, Greensboro, NC
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 29, 2024
