3200 W Friendly Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
1111 Wynnnewood Ave
Ice maker and freezer still not working After second visit
Jim W, High Point, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on June 18, 2024
Home owner
The only thing that the system needed was a fuse.
Larry Beamon, Greensboro, NC
Customer service response - Dear Larry thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 24, 2024
Terrible Service Experience with Washer
I have a problem with my washer, I had someone from Sears come last week and he said he would fix the issue by this week. However, nothing was done and someone came and told me that it would take 2+ weeks to fix it when a simple solution is to just replace the unit (and it would be cheaper). Very frustrating experience and no help
Ashwin, High Point, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 26, 2023
It should be a zero!!!!!!
No one ever showed up nor was I called to say they were not coming. I am very upset to have waited all day for a no show. This doesn't set well with me. I was also texted an hour before 5:00 stating that they would come between 5:01 and 6:30. Truly this is not good!!!
Sharon Kelly, Greensboro, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 28, 2023
No show No call
Jonathan never showed up, did not call, or text. I ruined an entire day..only to have to give up another day in hopes that someone will come. I think the appointment window should be shorter, especially if they're not guaranteed to show up. This is really bad business and I am highly disappointed.
Lillie B, Greensboro, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 19, 2023
Nothing done
Did not do nothing and took a service fee. Said did not work on the refrigerator I needed serviced.
Monique S, Greensboro, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 19, 2023
Refrigerator
Very disappointed. It is going on 2 months since the original problem, 3rd attempt to fix the refrigerator, and it's still not fixed. Sears keep changing technicians each time. 3d technician came on Friday, put new control board and left, and it didn't fix the issue. We were left without a refrigerator for the weekend. New appointment scheduled for Tuesday.
Yelena S, Oak Ridge, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 16, 2023
LG refrigerator
I asked the technician to leave your company information so that I could have warranty company approve your repairing the LG refrigerator. He did not leave it. It's as if he doesn't want to do the work.
Mildred R, Jamestown, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 29, 2023
The technician never showed.
suppose to arrive today, never showed up grading you guys 0 less than at if I could. This is the second times this is happy.
James G, Greensboro, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
Terrible
If zero was an option or possibly negative numbers I would use those
Gerald P, High Point, NC
Customer service response - Gerald, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 26, 2023
