3580 E Franklin Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great Tech, Losey Automated Phone System!!
Both Technicians Sears sent out were extremely nice, very professional, did excellent work and cleaned up after themselves. Sears automated only contact system is absolutely awful, and believe me, I've resisted using the strong language it truly deserves. Sears system doesn't allow you to have any contact with a humanbeing. You can't even reach the tech(s). There's no way to accurately determine what parts have been ordered, when they might be delivered or their status. Oh Sears sends you "updates" and of course tells you to visit their website, but they're late, inaccurate or both. My appointment was today between 8:00AM and 5:00PM (absurd in itself). Late morning, I received an electronic "update" stating I should be prepared for the Technician's arrival in two days, but had today's date for the appointment. This is similar to the electronic notification I received from Sears telling me the parts were being ordered days after I had received them. Of course, upon checking the parts, I found some were missing, some duplicates of parts the refrigerator only has one of, but try calling Sears or going on their website to let them know because you want to save the tech a three hour wasted trip. It isn't an option on their automated system or website, nor is reaching a human. I can offer more examples but this gives you an idea of what Sears put me through. Apparently this is the kind of thinking Sears used when they drove their retail stores off a cliff. Great Tech's, lousy management.
Joseph H, Shelby, NC
Dependable
Reginald was professional, kind and patient. He listened to my complaints regarding the malfunctioning of my washer. He fixed the problem.
Alexis M, Charlotte, NC
So happy with my clean washing machine
Roger did an amazing job replacing the gasket in our washing machine. It feels like we have a completely new appliance.
Ria M, Charlotte, NC
excellent service
Bryan was helpful and knowledgeable. I highly recommend him!
Ann H, Kings Mtn, NC
Microwave Fix
Very polite, professional, quick and efficient. Thank you so much.
Progress R, Mount Holly, NC
Dryer vent clog
Very professional, went above and beyond. He cleaned a discombobulated out side dryer vent and suggested a more realistic and common sense approach to.my problems. Welcome him anytime for repairs ..or even a beer. Great employee.
Domenic Scapes, Charlotte, NC
Dishwasher
Andrew took it upon himself to make sure my dishwasher was fixed this time. He showed interest in the problem and got the job done. I will give him 25 stars!
Fred R, Shelby, NC
Service
Rodneys service was excellent He helped me to make sure I would automatically reccieve my filters. Very professional and knowledgeable about his job. Thank you for your service
Joyce J, Charlotte, NC
Great service
Andrew was very friendly and knowledgeable and answered all my questions
David M, Gastonia, NC
Outstanding fellow patriot
Kevin was extremely experienced and so proud to have known he served our country in Iraq. He has a pleasant demeanor and very knowledgeable.
Linda R, Cherryville, NC
