400 Cross Creek Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repairperson
Vick is exceptionally professional, technical knowledge, unmatched in courtesy and respect. I would like him to be my only Sears representative. He is the best technician I have observed from Sears.
Arhet H, Fayetteville, NC
LG dyer repair
Very knowledgeable and professional
Kenneth L, Fayetteville, NC
Excellent worker
Phillip was polite and professional. He used a drop cloth to protect the floor and explained what he was doing.
Alfred D, Lumberton, NC
Service
Mr. Willie was exceptional. I accidentally hit the #1 key, but really meant #5. He is ALWAYS very professional, efficient and displays outstanding customer service!!!
Nicol W, Fayetteville, NC
AC repair
Knowledgeable, professional, curious, went above and beyond, and was AIRBORNE!
Brad Chapman, Fayetteville, NC
Excellent service
Excellent services by the service technician today when he fixed my refrigerator.
Angela W, Fayetteville, NC
Great work, poor computer system!
After 3 agonizing months of waiting and many appointments scheduled by the Sears computer system with no technician assigned, today, finally, a very professional and polite technician came and fixed my refrigerator. Thank you, Mr. Suamys! I would recommend that Sears invest funds in reviewing the computer program that schedules appointments and fails to assign technicians! I have lost many hours of leave time based on a faulty computer system! Please get this fixed! The system also continued to not recognize my phone number! Truly agonizing! I did call customer service where reps assured me techs were coming on appointment days, but never showed up. I was told the system doesn't recognize my telephone number because there is a glitch. I have lost many hours and hundreds of dollars on personal leave time waiting for Sears. I'm very disappointed, and yet grateful that finally my refrigerator is fixed and this ordeal is behind me.
Heidi C, Fayetteville, NC
Great job
He did a great job cleaning the system
Maxine G, Fayetteville, NC
Technician
Excellent service, professional and intuitive. Expertise and customer service..."Bar None!!"
John K, Fayetteville, NC
A C svs
Did a Professional and thorough job. Explain the process to me
Cynthia D, Raeford, NC
