6910 Fayetteville Rd Ste 400 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair
Exceptional, polite, pleasant, earnest, explained task, informed me of parts not needed and that I was entitled refund.
Sondra W, Durham, NC
Zaire D.
Pleasant and efficient. Arrived promptly and was quiet and diligent.
Charles H, Durham, NC
third attempt to fix the same issue
Thanks Edmar for his third attempt to fix the vent blockage issue. Defrost could not fix the problem. hope the reseal can do better. Will continue monitoring the refrigerator and may do a recall if the problem reoccurs.
Ting-wei S, Chapel Hill, NC
Visit
Regret the missed call for work because of missed discussion.
William Maddox, Durham, NC
Review
The work done was great, however our technician had such a strong odor that we could still smell it in the house 5 hours later.
JW, Durham, NC
Washer repair service
He is rude, could have been little polite
Bala R, Cary, NC
2
Took a month to fix problem. Ice maker problem and whole fridge stopped working when he left 8/19. Service is poor and costly with NO refrigerator
Yvonne D, Morrisville, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 10, 2024
> 70 days with out a working refrigerator
I would rate the service lower, however there's no indication who was responsible for the misdiagnosis, improper repair, delayed ordering. No ownership in the communication in the sears home service department. It was a matter of 2 1/2 months before we are repaired*. Suamys was very kind, but the lack of professionalism in the sears process left much to be desired. Please consider providing some form of compensation if unable to fulfill the service call in a timely fashion. Escalation to upper management should have taken place much sooner. *Not 100% sure the refrigerator is fully functioning yet.
Christine S, Durham, NC
Customer service response - Dear Christine thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 13, 2023
Not fixed
The dishwasher is still not working - the AE code comes on as it did before and does not shut off. We've waited two weeks to get this fixed and after all this it still isn't
Steven L, Chapel Hill, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 29, 2023
Nothing was done
I spoke to a service tech on Wed who walked me thru cleaning the filter on the washing machine and I got the machine working. he said they would make notes to have him open and clean the machine to make sure it wasn't clogged anywhere in the drain pipe. this gentleman man-sprained to me what he thought was Going on ran a quick spin cycle (which I had already done) said nothing was done and left. he did nothing and didn't want to do anything extra didn't even bring a tool in it check to make sure it was ok or in the back, didn't move the alliance, or help clean anything out. I had to let him know I was not a dumb house wife so he would stop talking down to me, being a woman
Chris J, Pittsboro, NC
Customer service response - Hi, Chris, We apologize for the difficulties your recent service has caused. We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on July 28, 2023
