2600 Beach Blvd Ste 67 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fridge
The repairman needs to call me. My problem was not corrected.
David C, Mobile, AL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 06, 2024
Poor Service
I didn't care for his attitude. He tried to say somebody else had came in there and mess with the unit, and I have been out of the country for three months with the passport to prove it. I told him no one had been there, but he insisted that somebody had as if I were lying he was more concerned about locking his car up for whatever reason than really trying to take a look to see what was going on. All he did was pull the cover off and looked at it said nothing was wrong that one of the thing the pipe had probably froze over and it thawed out. He did get it working with just that all he did was turn it on the thermostat. He did not fix on the wall that need to be put back into the holes where it was screwed in he was mainly concerned about collecting his $65 service fee and beyond his way, I told him he was the last one that had came out there to service it. He works for Sears and I think his main goal was he wanted us to get a whole new unit put in through Sears forever $10,000. so I'm not a happy camper.
Jon L, Waveland, MS
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 16, 2024
Non communication
Richard was a very kind and explained his diagnosis well. He ordered the parts right away and scheduled the day he would come to install it. The problem was that I was not given his phone number so we could communicate. The link to Sears sent on the text kept me understanding that he would be coming that date. But instead after the day was over and he hadn't shown up, the message on the link would give me a new date. This happened 3 times. When I called the no. given by Cinch to communicate with Sears it was an automated system that when asked for speaking to a representative would transfer to a foreign country, where the representative would not be able to give an explanation of why the tech didn't show up after waiting for him all day. This is a very poor way of communicating and is unacceptable in my opinion. If you, Sears, would just communicate you would have good service. Richard was a very pleasant and informative person. Just change your policy and allow the tech to directly communicate with the customer.
Martha S, Biloxi, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 15, 2024
Just Horrible
John came out to service my unit on July 22, 2024 and told me nothing was wrong with the unit, even though when he left my home it was over 84 degrees inside. He closed out the ticked leaving my home in the same state that he found it. I had to go through my home warranty company again to start the process ALL OVER AGAIN. They sent John back on August 7, 2024 marking a whole month with no air conditioning in a city where there has been an heat advisory alert daily. He then tells me that it could "possibly" be the air ducts and then told me that he can't check them because this is something he can't/doesn't do. So once again I have to start ALL OVER AGAIN with my warranty company in order to send someone back out check the air ducts. This recommendation should have been made on the first visit and maybe just maybe I could have air conditioning in my home by now. I would most definitely not recommend Sears to anyone I know.
Ada R, Eight Mile, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 08, 2024
Poor service
Waiting a very long time to get my freezer fixed and now it's still doesn't work
Todd C, Long Beach, MS
Customer service response - Todd, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 05, 2024
Over Worked Technicans
At first I placed the blame on my Technician who didn't show up but then after talking to him when he called me at almost 10p with no breaks, I discovered the blame is on his employer. Poor guy's work issued vehicle is on its last leg and won't even hold gas because it's got a leak. He is coming out of pocket just to make his everyday needs. Shame on your Sears! Sure I am upset that my AC has been broken for 3 weeks because CHW and Sears can't get their act together but I'm even more disappointed in the way you guys treat your employees.
Jonathan L, Gulfport, MS
Customer service response - We apologize for the difficulties your recent service has caused. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 01, 2024
Refrigerator technician
Great service, he was knowledgeable was able to answer my questions.
Angelia A, Mobile, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 30, 2024
Refrigerator repair
Did not repair my unit. Now someone has to come.
Anthony B, Mobile, AL
Customer service response - Dear Anthony thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 13, 2024
What is it with Sears Technicians
This tech Isaiah F. Is a No show Canceled the appointment didn't call or text. But he had no Problem signing a form that I the customer was supposed to sign. This is my opinion is forgery.
Chandra R, Theodore, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on June 17, 2024
Fraud no stars
Fraud, this technician never came out I never signed anything, was suppose to be here on may 13 thru warranty company Was a no show so claim was assigned last week, then a sear tech calls me yesterday may 20 and i told him the claim was reassigned long ago for failure to show. Today i get a bill for work never done on system no one came here may 20th , not repaired by them nor did i sign any form with them. pure fraud...
Patricia A, Ocean Springs, MS
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on May 21, 2024
