2600 Beach Blvd Ste 67 Reviews
Showing most recent reviews from verified customers of Sears Home Services
GE dryer
The service technician arrived on time, but his unpleasant appearance and body odor made the experience uncomfortable. He appeared to be in a hurry and did not perform a thorough assessment of the problem. He talked on the phone while performing the assessment. The assessment was complete in 5 minutes.
Elnora L, Gautier, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 05, 2024
NICE technician/ Disappointing service
Please ask customers in the future if they have pets...i.e. dogs. The technician was afraid of our dog. Technician also did not appear to have working knowledge of the washing machine model we have. Very pleasant young man... VERY disappointing service.
M D, Theodore, AL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 11, 2023
Poor service
Rashad is not a trained technician, more of a helper. Nice guy but needs more training. Could not fix my problem, had to call someone else throughout his visit.
Joe P, Diberville, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
Did not fix
Did not put the nut back on and put the pulley over the melted pulley and my washer is still not working properly.
Michael W, Wilmer, AL
Customer service response - Dear Michael thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 02, 2023
Not pleased with sears service at all
Replace board but did not eat to look at temps on fridge cause he just replaces the computer board. I was very displeased with attitude.
Jimmy W, Biloxi, MS
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on October 12, 2024
Appliance not repaired
Raymond worked on the microwave then left without saying a word to anyone. I went outside to see if he was still here and he was gone. I checked the microwave and it has the same issue as before he worked on it. The problem is that you have to physically hold the door closed in order for the microwave to run. If you let go of the door the microwave stops. Raymond should have told us that he had completed the repair and allow us to see a demonstration that the microwave is working properly. He did not, he just left and did not repair the issue
Donald H, Gulfport, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 10, 2024
Technician
Not pleased at all. Carlos is kind, but I need my range fixed. And another part that was working is broken by your technician that's no longer with your company , Dylan as I can remember. I can understnd why he's no longer emplloyed with SEARS, and I am being held responsible for him breaking my front right burner , when nothing was wrong with it. SEARS needs to fix the burner that your employee at the last visit to my home broke. And Carlos noted that all off thr screws when he opened under thr hood were not there . Dylan lef my range in the middle of the floor and I and my husband are disabled , so I had to get a friend to push it back. Grieving
Gwendolyn M, Mobile, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 08, 2024
If I could leave zero stars, I would!
Very combative and disrespectful. He really is a disgrace to the Sears brand.
Kaila M, Mobile, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 27, 2024
Is terrible service
Stay far away.This company does nothing but take your money and stand You up
Todd C, Long Beach, MS
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 26, 2024
Service
Bruce the tec was great!! The service dept suck they cancelled on me 5 diff times on the end of the day of app so I missed 5 days of work took almost a month to get y'all back out after the first visit
Kevin S, Carriere, MS
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 20, 2024
