3 Mid Rivers Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Did a great job
Chris was great, A&E however could improve its communications. I placed a call for service for my ice maker on fridge. It was two weeks out next available and they gave me a window of 7-4. I was told by the automated system. Email or text that I would narrow the arrival window plus a call when he was on his way. I went in the backyard for 20 minutes and forgot my phone and the person came to the door during that time and then left so I had to reschedule. Again had to wait another two weeks. I did get a call this time as he was leaving previous job about 30-45 mins before arrival. When I tried calling the first time, it's impossible to reach a live person. The automated system told me that there was a smaller window for the day which I had missed since the guy left. However, I should've been notified of that earlier or even the day before because it still showed up as 7-4 on my reminder that it sent through email. It referred me to the website, but when I tried to enter the order number, the order number that was sent to me was longer than the field would allow me to enter the numbers in and therefore I could never access anything so I had to call AHS back to make the followup arrangements. It was a bit frustrating and time consuming.
Georgette T, Hazelwood, MO
Great work
Thorough and professional. Explained things well. Called when he was on his way.
Rod C, Saint Peters, MO
Great Customer Service
Adam called to let me know he was on his way. Unfortunately my stove is old and did not have the model number tags anymore, so he was unable to fix my stove. He did explain to me how the next step works with my insurance company and suggested if I do not hear from them by next day to reach out to them. This was my first time ever putting in a claim and was unsure how it would all work. Adam made the process less stressful.
Christine B, Florissant, MO
Maintenance
Scott was professional and thorough. I was satisfied with the service.
Sandra B, Saint Charles, MO
Great Service
Great service and a nice guy. Did a great job.
Jill A, Brighton, IL
Very well
Tech was very nice👍🏼 he explained everything very well to me👍🏼 job well done.
Nancy O, Saint Peters, MO
Good communicator
Luke was friendly and took the time to explain the answers to my questions about the Home Warranty service and about the maintenance needs of our dishwasher.
Josie N, Saint Charles, MO
Dishwasher
Scott was very professional and extremely helpful. This was his second time servicing my dishwasher and on the first visit he took his time to diagnose the problems and order the parts and he gave me helpful information to get the smell out of it while I waited for it to be fixed and on the second visit he took his time to fix it and get it back up and running. my dishwasher has been broken since May and it has been an ordeal but I was so happy when I realized it was Scott who was finally going to fix it.
Jennifer R, Saint Peters, MO
Annual maintenance checkup
Need to shorten time of waiting; instead of 7:00 am-4:00 p, which is hard for seniors; make it like 8:00 am - noon or noon to 4:00 pm. Better window to do something else.
Rosemary H, Florissant, MO
Microwave
Awesome service
Yolanda S, Florissant, MO
