3 Mid Rivers Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Super smart technician
My tech was super smart, professional and thorough. He showed me a lot about the machine I didn't know. I will call again.
Ingrid M, Saint Charles, MO
Washer maintenance
Kelly was very punctual and polite. He checked everything over on my LG washer. He answered all my questions. Thank you.
Mary McC, Saint Peters, MO
Dryer Repair
Repair done quickly. Dryer works fine. Tech was at my house first thing in the morning.
Robert S, Saint Charles, MO
Nice man
He called before he came over. Called when he was outside my house. Didn't judge me for wanting to fix my old dryer instead of buying a new one. Told me the cost prior to fixing. Fixed my dryer. Cleaned up the mess. Easy peezy. Thanks Rick!
Kristine, Wentzville, MO
Thorough & Excellent
Very pleased & highly recommend! Wouldn't hesitate to call again!
Greg M, O Fallon, MO
Great Job!
Rick did a great job fixing the dryer and it works great!
Dawn E, Saint Charles, MO
Dryer
Roger did a excellent job of getting my dryer put back together.
Lashonda M, Hazelwood, MO
Great service
Ozie did a great job in getting my problem resolved and was very nice. He deserves a 10!
Patsy F, Saint Charles, MO
Very professional
John was a great technician. He took his time explaining to me what he was doing. He cleaned up behind himself and provided solutions on how my dishwasher would last longer. I appreciate his expertise and professionalism. I would have loved for him to fix my dasher washer but the pricing was almost doubled what I paid for it 3 years ago. Thanks John!
Brandy P, Hazelwood, MO
Did a great job
Chris was great, A&E however could improve its communications. I placed a call for service for my ice maker on fridge. It was two weeks out next available and they gave me a window of 7-4. I was told by the automated system. Email or text that I would narrow the arrival window plus a call when he was on his way. I went in the backyard for 20 minutes and forgot my phone and the person came to the door during that time and then left so I had to reschedule. Again had to wait another two weeks. I did get a call this time as he was leaving previous job about 30-45 mins before arrival. When I tried calling the first time, it's impossible to reach a live person. The automated system told me that there was a smaller window for the day which I had missed since the guy left. However, I should've been notified of that earlier or even the day before because it still showed up as 7-4 on my reminder that it sent through email. It referred me to the website, but when I tried to enter the order number, the order number that was sent to me was longer than the field would allow me to enter the numbers in and therefore I could never access anything so I had to call AHS back to make the followup arrangements. It was a bit frustrating and time consuming.
Georgette T, Hazelwood, MO
