1 Chesterfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jeff Wiess
We recently had some service completed and seemed to have problems with balancing and walking since the part was replaced. After asking them to come out to inspect a second time because the install did not look correct, they did not do anything new, but tried to fix the balancing problem. We dealt with the problem for 2 months and out of shear frustration, we contacted Sear's Appliance Repair. Upon arrival, the technician immediately identified the part was installed improperly. He fixed the problem and the machine has been running properly as if it was new. Thank you for your help today.
Customer service response - Thank you for the 5-star review, Jeff! We're happy to hear our technician was able to identify and fix the issue, ensuring your machine runs properly again.
Sears Home Services on January 21, 2025
Jerry Bradley
Diagnosed problem quickly and went out to truck and returned with part. Installed part and tested drier. Great repair.
Customer service response - Thank you for the 5-star review, Jerry! We're happy to hear our technician quickly diagnosed the problem and efficiently repaired your dryer.
Sears Home Services on January 20, 2025
Jim Lenahan
Andrew was efficient, personable and did a professional job arriving at the promised time and kept us informed during the appointment. This task has been in progress for several months (6) and we all hope for resolution. Nice job Andrew today. Thank you.
Customer service response - Thank you for the 5-star review, Jim! We're happy to hear Andrew was efficient, personable, and kept you informed during the appointment.
Sears Home Services on January 19, 2025
Jane Mackin
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 16, 2025
Neil Moldafsky
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 09, 2025
Peggy P.
Appreciate he took the time to replace several parts to (hopefully) solve the issue (for good). Have had issues with this NEW GE dryer since day of delivery. GE sent a tech out at that time and he replaced the drum and several parts. Seemed okay for a while and then noise issues re-started - and worse. I had extended warranty so Sears Appliance Repair sent this gentleman out. Sounds are gone (and hoping they stay that way). Dryer is only 1 and 1/2 years old. Pleased with his service.
Customer service response - Thank you for the 5-star review, Peggy! We're happy to hear our technician took the time to replace several parts and that your dryer is now running smoothly.
Sears Home Services on January 09, 2025
Vasiliy Fedotov
Thank you very much. I appreciate your help.
Customer service response - Thank you for the 5-star review, Vasiliy! We're happy to hear you appreciated our help.
Sears Home Services on January 05, 2025
jimmie cottrell
The tech was very knowledgeable and assess the problem very quickly! I would definitely recommend Sears appliance repair if you have issues.
Customer service response - Thank you for the 5-star review, Jimmie! We're happy to hear our tech was knowledgeable and quick in assessing the problem.
Sears Home Services on January 05, 2025
Deb Michaels
Jordan is friendly, courteous, and very good at what he does. I appreciated his attention to detail and problem solving abilities as he replaced a part in our oven, and overcame challenges that came up along the way.
Customer service response - Thank you for the 5-star review, Deb! We're happy to hear Jordan was friendly, courteous, and skillful in addressing the challenges while replacing your oven part.
Sears Home Services on December 26, 2024
Sanjay K
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on December 25, 2024
