1 Chesterfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Very efficient
Scott was very professional and friendly, did an amazing job
Donna M, Villa Ridge, MO
Repair and maintenance to my lawn tractor
Andy has maintained and repaired my lawn tractor for many years. He is always dependable and efficient.
Laura K, Union, MO
Professional technician, repeatedly delayed service calls
In early Oct. we made a Kitchen (3 appliances) & Laundry (2 appliances) "Bundle" appointment. Two technicians arrived promptly as promised (7:30a) and performed cleaning & maintenance services for our refrigerator, range, dishwasher, washer & dryer. Both tech's were friendly & professional, taking time to explain recommended maintenance procedures. However, three days later the clothes dryer drum would not rotate properly, so we called for a follow-up "service" appt. The first avail. appt. was in 5 work days (too long) so I requested "before 12:30p." To my disappointment, that 5-day advance "follow-up possible poor workmanship" appt. did NOT occur on the day scheduled. My original 9:35a "RECALL (urgent)" appt. became 11:15a & then 12:45p, 4:15p & 5:45p (I only got these updates my repeatedly "refreshing" the on-line Appt. screen with my laptop throughout the day) ... with NO phone call updates at all (keeping me home UNNECESSARILY all day & making me miss work). Even worse, the reschedule was NOT the next day... it was 2 days later! Again, NO PHONE call explanation of any kind... so frustrating to have no working dryer for 7 addit'l days! Even more disappointing was the lack of (1) urgency and (2) communication for my non-operational dryer!!! Two days later, my 10:30a appt. was again delayed (NO text or phone call notifications), this time until 12:05p & then "1:35p"... although Gregory arrived at 12:53p and apologized for being late (he saw my "before 12:45p request, not realizing that was actually for the first follow-up appt. two days before that never happened). Gregory was very professional and thoroughly inspected the dryer to identify possible causes for the dryer drum to not rotate properly. I was very pleased with Greg's follow-up visit and personalized attention. Overall, I was VERY disappointed in the need for a follow-up visit, the lack of ANY phone or text notifications when (repeated) delays occurred... on both "follow-up" days.
DM, Ballwin, MO
Dryer
Gregory was on time. He was very pleasant. He also did an awesome job and replacing my motor on my dryer. He's a very good employee. I would like to praise him for the job that he did at my house today.
Karen H, Saint Louis, MO
Kind and skilled
Sad because too expensive to fix, but was knowledgeable and kind
Ursula S, Chesterfield, MO
LG LP gas oven
Very thorough and courteous. Explained the issue and tested twice.
Donald P, Saint Clair, MO
It was a good experience
It was a good experience
Emily E, Sullivan, MO
Sears ref service
Knowledgeable Pleasant to work with..completes job..cleans up.. Always pleased to have Andrew as the tech for the job
Ronald W, Chesterfield, MO
Great experience!
Great experience with Scott from the initial diagnostic to repair. Highly recommend.
Diane S, Chesterfield, MO
Great service-thank you
Thank you for your service today and for staying until you could figure out the problem. We appreciate you and your service.
Jenn A, Chesterfield, MO
