1 Chesterfield Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (242 reviews)

Sara N

May 29, 2025

The Sears Home Repair service seems to be a pretty large operation. The call center agents were polite, though they pushed the home warranty plan, obviously. The appointment was scheduled next day after initial call. The local service technician was great. He was fast, personable, fixed our dishwasher day of, and billed it as cost effectively as he could. The diagnostic fee is pretty steep. But the overall cost of repair (diagnostic fee of $129 waived since we used the same tech for repairs), which left us at a pretty expected cost.

Source: Google

Customer service response - Thank you for the 5-star review, Sara! We're happy to hear our technician was fast, personable, and cost-effective in fixing your dishwasher.

Sears Home Services on May 28, 2025

magyar 1

May 29, 2025

Quickly diagnosed the problem, but couldn't repair because parts no longer available.

Source: Google

Customer service response - Thank you for the 5-star review! We're happy to hear our technician quickly diagnosed the problem, even though the parts were unavailable.

Sears Home Services on May 28, 2025

David S

May 26, 2025
Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on May 26, 2025

Natalie E

May 27, 2025

Quick assessment/maintenance, then offered some background info and guidance

Source: Google

Customer service response - Thank you for the 5-star review, Natalie! We're happy to hear our technician provided a quick assessment and valuable guidance.

Sears Home Services on May 26, 2025

Shari B

May 21, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on May 21, 2025

joel A

May 20, 2025
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on May 20, 2025

Laurie J

May 20, 2025

My service tech was a great guy. He was unable to help me as my home warranty co is awful.

Source: Google

Customer service response - Thank you for the 5-star review, Laurie! We're happy to hear our service tech was great, and we're sorry to hear about the issues with your home warranty company.

Sears Home Services on May 19, 2025

John R

May 19, 2025

Prompt, friendly and helpful. A credit to Sears

Source: Google

Customer service response - Thank you for the 5-star review, John! We're happy to hear our team was prompt, friendly, and helpful.

Sears Home Services on May 18, 2025

Cheryl M

May 19, 2025

Personable, explained how he was repairing dryer and cleaned up.

Source: Google

Customer service response - Thank you for the 5-star review, Cheryl! We're happy to hear our technician was personable, explained the repair process, and cleaned up afterward.

Sears Home Services on May 18, 2025

Mary B

May 14, 2025
Source: Google

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on May 14, 2025

Average Rating: 4.5/5 (242 reviews)
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