1 Chesterfield Mall Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.5/5 (242 reviews)

Stephen B

March 16, 2025

Excellent service. Problem was not the clothes dryer but a very linty exhaust vent. He showed me how to take the outside unit totally apart to get it very clean.

Source: Google

Customer service response - Thank you for the 5-star review, Stephen! We're happy to hear our technician provided excellent service and showed you how to clean the exhaust vent.

Sears Home Services on March 16, 2025

Mary W

March 12, 2025

Dan did a great job in our dishwasher repair. A good experience.

Source: Google

Customer service response - Thank you for the 5-star review, Mary! We're happy to hear Dan did a great job with your dishwasher repair.

Sears Home Services on March 11, 2025

Sheila K

March 06, 2025

I will give today's technician 5 stars, Andrew, 5 stars. He came prepared with a good attitude and got the job done. Yesterday's technician, Marvin was 0 stars. He came with out tools. And didn't do any work. He stood with a hair dryer (mine) for an hour and called it a day. He had a terrible attitude and left broken pieces all over the floor. He also left without speaking to me. Absolutely unacceptable.

Source: Google

Customer service response - Thank you for the 5-star review, Sheila! We're happy to hear Andrew came prepared and got the job done, and we appreciate your feedback about Marvin's service.

Sears Home Services on March 06, 2025

Merle M

February 27, 2025

Elijah got here on time and in a little of no time he got to work and fixed the ice maker we now have ice again GREAT JOB

Source: Google

Customer service response - Thank you for the 5-star review, Merle! We're happy to hear Elijah arrived on time and quickly fixed your ice maker.

Sears Home Services on February 26, 2025

suzyk Q

February 24, 2025

Warren is the absolute best! He has worked on our treadmill for years. Always honest, courteous, friendly and very knowledgeable!

Source: Google

Customer service response - Thank you for the 5-star review, Suzyk! We're happy to hear Warren has consistently provided honest, courteous, and knowledgeable service for your treadmill.

Sears Home Services on February 24, 2025

Lynne D

February 05, 2025
Source: Google

Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on February 05, 2025

Robyn C

January 21, 2025

Doug was great. He was thorough and patient and got to the problem quickly.

Source: Google

Customer service response - Thank you for the 5-star review, Robyn! We're happy to hear Doug was thorough, patient, and quickly resolved the problem.

Sears Home Services on January 21, 2025

Jeff W

January 21, 2025

We recently had some service completed and seemed to have problems with balancing and walking since the part was replaced. After asking them to come out to inspect a second time because the install did not look correct, they did not do anything new, but tried to fix the balancing problem. We dealt with the problem for 2 months and out of shear frustration, we contacted Sear's Appliance Repair. Upon arrival, the technician immediately identified the part was installed improperly. He fixed the problem and the machine has been running properly as if it was new. Thank you for your help today.

Source: Google

Customer service response - Thank you for the 5-star review, Jeff! We're happy to hear our technician was able to identify and fix the issue, ensuring your machine runs properly again.

Sears Home Services on January 21, 2025

Jerry B

January 20, 2025

Diagnosed problem quickly and went out to truck and returned with part. Installed part and tested drier. Great repair.

Source: Google

Customer service response - Thank you for the 5-star review, Jerry! We're happy to hear our technician quickly diagnosed the problem and efficiently repaired your dryer.

Sears Home Services on January 20, 2025

Jim L

January 19, 2025

Andrew was efficient, personable and did a professional job arriving at the promised time and kept us informed during the appointment. This task has been in progress for several months (6) and we all hope for resolution. Nice job Andrew today. Thank you.

Source: Google

Customer service response - Thank you for the 5-star review, Jim! We're happy to hear Andrew was efficient, personable, and kept you informed during the appointment.

Sears Home Services on January 19, 2025

Average Rating: 4.5/5 (242 reviews)