1 Chesterfield Mall Reviews
Showing most recent reviews from verified customers of Sears Home Services
Stephen B
Excellent service. Problem was not the clothes dryer but a very linty exhaust vent. He showed me how to take the outside unit totally apart to get it very clean.
Customer service response - Thank you for the 5-star review, Stephen! We're happy to hear our technician provided excellent service and showed you how to clean the exhaust vent.
Sears Home Services on March 16, 2025
Mary W
Dan did a great job in our dishwasher repair. A good experience.
Customer service response - Thank you for the 5-star review, Mary! We're happy to hear Dan did a great job with your dishwasher repair.
Sears Home Services on March 11, 2025
Sheila K
I will give today's technician 5 stars, Andrew, 5 stars. He came prepared with a good attitude and got the job done. Yesterday's technician, Marvin was 0 stars. He came with out tools. And didn't do any work. He stood with a hair dryer (mine) for an hour and called it a day. He had a terrible attitude and left broken pieces all over the floor. He also left without speaking to me. Absolutely unacceptable.
Customer service response - Thank you for the 5-star review, Sheila! We're happy to hear Andrew came prepared and got the job done, and we appreciate your feedback about Marvin's service.
Sears Home Services on March 06, 2025
Merle M
Elijah got here on time and in a little of no time he got to work and fixed the ice maker we now have ice again GREAT JOB
Customer service response - Thank you for the 5-star review, Merle! We're happy to hear Elijah arrived on time and quickly fixed your ice maker.
Sears Home Services on February 26, 2025
suzyk Q
Warren is the absolute best! He has worked on our treadmill for years. Always honest, courteous, friendly and very knowledgeable!
Customer service response - Thank you for the 5-star review, Suzyk! We're happy to hear Warren has consistently provided honest, courteous, and knowledgeable service for your treadmill.
Sears Home Services on February 24, 2025
Lynne D
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on February 05, 2025
Robyn C
Doug was great. He was thorough and patient and got to the problem quickly.
Customer service response - Thank you for the 5-star review, Robyn! We're happy to hear Doug was thorough, patient, and quickly resolved the problem.
Sears Home Services on January 21, 2025
Jeff W
We recently had some service completed and seemed to have problems with balancing and walking since the part was replaced. After asking them to come out to inspect a second time because the install did not look correct, they did not do anything new, but tried to fix the balancing problem. We dealt with the problem for 2 months and out of shear frustration, we contacted Sear's Appliance Repair. Upon arrival, the technician immediately identified the part was installed improperly. He fixed the problem and the machine has been running properly as if it was new. Thank you for your help today.
Customer service response - Thank you for the 5-star review, Jeff! We're happy to hear our technician was able to identify and fix the issue, ensuring your machine runs properly again.
Sears Home Services on January 21, 2025
Jerry B
Diagnosed problem quickly and went out to truck and returned with part. Installed part and tested drier. Great repair.
Customer service response - Thank you for the 5-star review, Jerry! We're happy to hear our technician quickly diagnosed the problem and efficiently repaired your dryer.
Sears Home Services on January 20, 2025
Jim L
Andrew was efficient, personable and did a professional job arriving at the promised time and kept us informed during the appointment. This task has been in progress for several months (6) and we all hope for resolution. Nice job Andrew today. Thank you.
Customer service response - Thank you for the 5-star review, Jim! We're happy to hear Andrew was efficient, personable, and kept you informed during the appointment.
Sears Home Services on January 19, 2025
