27600 Novi Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dish washer Repair
Marvin let me know when he was on his way and showed up on time to quickly and efficiently take care of my repair.
Bryan S, Novi, MI
Fridge ice maker
Part should have been anticipatedand on truck, with symptoms given prior to dispatch
Larry B, South Lyon, MI
Technician
Jason took the time to look into the situation. And tried his best to take care of the problem but this problem can not be fixed.
Fay S, Novi, MI
Clean Refrigerator, check function
Technician was adequate and punctual. He explained all steps he took.
Robyn P, Northville, MI
Multiple problems
I had two previous service call appointments cancelled by the servicemen scheduled to come out to change the oil in my riding mower. On the third scheduled call, Cass came out as scheduled. Unfortunately, Cass didn't have any oil on his service vehicle. He did have the oil filter at least. I had to go into town to buy oil. Once he had the materials, the oil change went fine. Then software issues prevented me paying by check. Ultimately Cass got the credit card payment system to work. You guys need to step up your game. Vehicles should be stocked with materials expected to be used during the day before the technician leaves in the morning. As to the previous cancellations, I can't think of any legitimate reason for this to happen. When the original two appointments were cancelled (by Sears) I was not contacted to reschedule.
Eric P, South Lyon, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 29, 2024
Duane is good, company bad!
This company is terrible. It took 6 appointments to get the digital display fixed on our stove. I rearranged my day 6 times for this. I hope to never use this repair service again. 1st assessed repair and ordered part 2nd was going to show up too late 3rd part didn't work, reordered part 4th could not make it, I rearranged my day for it. 5th couldn't make it, I rearranged my day for it. 6th made it and fixed
Tom M, Brighton, MI
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 21, 2024
Not Qualified
The technician was not qualified to work on my appliance (ice maker). Her never should have been dispatched to this job.
Chris K, Brighton, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on September 04, 2023
Person was polite but service was not good
I asked the service because the dryer was making noises but was working perfectly. When the technician came, he said it was bc was dirty. I authorized the service to clean but at the end of service, he said he didn't know why, but the dryer was not working. He ordered a component and came to fix it, but at the end of service he said same, he could understand why, but the dryer was not working. He asked another component and finally the dryer was working. But this time he said "the pipe connexion" was not good and he could not leave totally connected. I questioned bc it was perfect when he came and he did not mentioned…. He tried to said that was like this when he came but It not was, it was perfectly connected. He took the pipe out to fix the dryer. I asked to leave it the way it was when he came but he said was not possible for his body condition he could not do it better, and also bc he did not have tooling for that. And I need a solution from the company to fix the pipe and leave the way it was, totally connected. Technician has to leave everything same conditions he found , can't fix something and damage other part.
Sandra Barbosa, Novi, MI
Customer service response - Hi Sandra, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 04, 2023
did a great
he did a great job fixing our refrigerator....on time and keep me updated as to when he would arrive
Dianne R, Howell, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 07, 2024
Still broken
Not fixed, still broken. No calls for running late for appointment. I would rather the service person show up the next morning fresh for. the repair.
Alan S, Milford, MI
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 22, 2024
