27600 Novi Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Microwave comments
He told my mom it is very dangerous to continue using this microwave it's very harmful for your health because it old and very very gressy, but yet refused to tell the insurance company that so they don't replace it, so disappointed of people like that using people's health just so they don't pay, I am very confused why am I paying for an insurance company if something is very harmful to your health doesn't get replaced???
Gorgia B, West Bloomfield, MI
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on July 08, 2024
Refrigerator Repair
Freezer and fridge were at 34/45 respectively. Repair man came out. Said problem probably dusty coils. Vacuumed. Said that should fix it and he saw temp going down but would take some time. Assured me it was not compressor. Temp never changed from before he came till days later. I called 2nd repair person (not Sears) who troubleshooted the situation and found there was a faulty part that KitchenAid no longer makes. Not happy with findings, but it was an answer. Just wish Sears would have gone a little further in diagnostics to identify problem so I would not have had to call 2nd person. I did not call Sears back because would have spent more money and not confident in getting any more info. Maurio was super nice and very professional but did not thoroughly troubleshoot the problem.
David K, Northville, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on April 08, 2024
Not Thrilled
The company is difficult to communicate with, no human interface to talk to in scheduling, many scheduling errors, times slots are 7am to 4pm making it difficult to be there, and my problem isn't fixed. Not thrilled
Frank R, Farmingtn Hls, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 14, 2023
Not impressed.
Not very professional. Build little faith in expertise and competence.
Henry B, Brighton, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 04, 2023
Not happy with the service
The technician removed some parts as part of diagnostics. But, did not put the parts back.
Sarma M, Novi, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on November 03, 2023
Kitchen range
He came out and looked at it and told me it's too old to repair! It's old ok but I don't think 12 years is to old! I believed he just didn't want to pull it out to work on it. It should be a simple fix as it's the door on the microwave dose not activate the switch when closed. So it will not start unless you play with the door. Anyway I believe a younger tech with some help could pull it out and fix it. That's just my opinion.
Paul D, Northville, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on October 03, 2023
Not worth it
Not worth it for service
Vamsi M, Novi, MI
Customer service response - Dear Vamsi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Horrible odor
I explained that there was still that awful moldy odor caused by a previous technician who didn't connect the line on my freezer. Marshall was expecting an electrical or Freon smell. He said he didn't smell anything, but then said the smell on my packages of meat won't leach into the food because they are in plastic bags. He said nobody ever calls for smells like that. It is absolutely horrible!
Scott H, Novi, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Did not fix dishwasher
Came and said he fixed dishwasher and left. Once it ran through a full cycle it was still not draining.
Robert W, Brighton, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2023
