5500 Harvey St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dishwasher leak repair
After installing 3 new seals in the dishwasher, the nit still leaks.
Harry D, Spring Lake, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 17, 2024
Refrigerator
I would give him a zero if it was possible. He lacks the knowledge and ability to diagnose a problem that is right in front of him.
Kathleen B, Ludington, MI
Customer service response - Dear Kathleen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 29, 2024
Refrigerator
He did not repair the problem! It continues to make loud whirling noises, and there is ice running down the back wall of the refrigerator, and everything in the refrigerator is covered with moisture!
Kathleen B, Ludington, MI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 05, 2024
Cancellation without any notice
Waited from 8 AM until 5 PM for the tech to show up as scheduled by Sears. No one ever showed up. I called the "help" number and spoke to a foreigner with a thick accent who was very difficult to understand. She told me that "Oops, no tech was assigned..." to come to the appointment which Sears scheduled. This outfit is a joke! I have nothing to say about the tech who showed up the following day. It wasn't his fault. If I had cancelled or not been home at the appointed time, I would have been charged a service fee. Sears should pay me a service fee for my entire wasted day.
Curt Chaffee, White Cloud, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
Still don't work
He left before the washer went through the whole cycle. It stopped at the end does not work. Not happy, I want someone to call me because I can't talk to anyone when I call.
Neil A, Twin Lake, MI
Customer service response - Hi Neil, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 10, 2023
