1250 Jackson Xing I-94 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Efficient
Thanks for your prompt and efficient fix for my roper dryer.
Mary S, Hudson, MI
Excellent and friendly
Zachary knows his stuff and does his job well. It was a pleasure having him service our refrigerator.
Kelly D, Grass Lake, MI
Excellent service
Very knowledgeable, friendly, and adaptable. Persistent in getting the problem solved.
Wesley S., Hillsdale, MI
Washer Repair
Joshua was on time, fast, courteous and professional. Washer works like as good as new.
Roderic C, Jackson, MI
5 👍🏾👍🏾👍🏾
He was nice and friendly. Respect my wishes to take off his shoes. In remember to do the same after his second trip to my house.
James B, Albion, MI
GE fridge repair
Zachary was fine but I requested a copy of the service report be sent to me so I could submit a claim for food loss and the report still has not arrived. I called the phone number listed on my correspondence with them and could not speak with a person and the automated system said there was no record of service with my phone number. Not Zachary's fault but still speaks to the entire experience.
Tina S, Stockbridge, MI
Ice maker repair
Richard was a fine technician, and repaired the icemaker in a very reasonable amount of time. But we have a problem that I need to have addressed. It makes crushed ice only, not cubed ice, which is what we use most of the time. Please call us ASAP to get this so we can get this fixed. Thank you.
Peter O, Jackson, MI
Joshes service was great! L
Only reason I gave 4 and not 5 is scheduling- should be able to schedule within a 4 hr time frame not 8 and if they need to come back getting off for work again on that kind of a schedule is to hard.
Deborah S, Hillsdale, MI
Customer
Zachary D, A good guy, whom seem knowledgeable . Sears Home Service, needs to improve in many ways. 1. have a better system or way of setting service appointments. Braking down time periods like from 8:00a.m. -12:p.m and 12:00p.m -5:00p.m. so that a customer don't have to spent a whole day waiting on a service man. 2. Have the service call himself at least 15 minutes before he arrival not when he is at the customer door. 3. Better communication with each other because it seem the right hand do not known what the left hand is doing.. 4. One single number to reach you all because you call a number leave message and it doesn't get communicated to every one. Service men coming after appointments cancelled what waste .... I suggest over doing your whole communication all together.
Joyce P, Jackson, MI
Not sure what you want here.
Joshua seemed ill when he arrived and made my wife uncomfortable by his appearance and behavior. But he did the part replacement on the dryer without any problems.
Jim C, Jonesville, MI
