7900 Ritchie Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Repair dishwasher
I have been with the company for many years. I wish to continue with Sears if the price does lincrease too much.
Vearleast N, Glen Burnie, MD
Great service but way overpriced
My tech was good. He did the work needed and was professional. My issue is over $300 for a dishwasher latch reset. No parts needed. Latch stuck in locked position and needed a minor tweak. Less than 10 mins to fix . I wasn't expecting to pay nothing but this is not a fair price. Will not use this service again.
Mike, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 09, 2024
A/c unit
He try to do the best he can but The unit still the same not working properly
Mario F, Halethorpe, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 23, 2024
Terrible customer service
Terrible experience, tech did not even pressurize unit but tells me he sees No leaking from unit. Said his repair said water leak, i told that is not the issue. This the third time the tech has come out why dont they have notes from last visit. I asked him if he wanted to check the unit outside to see pressure, he responded i dont go outside. I sent him on his way.
Rodney L, Baltimore, MD
Customer service response - Dear Rodney thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 29, 2024
Worst tech ever
He was rude did not complete the job, complained about his work load and took his call outside
Tiona R, Glen Burnie, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 12, 2024
Horrible Experience
Horrible experience from Sears and Cinch home services. 5 appointments and 2 months later we still don't have a working AC unit in the dead heat of summer! No one should ever experience this
Loressa L, Glen Burnie, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 30, 2024
He never showed up and reported the service was as refused
Our service window time was scheduled for 12pm-4pm on 6/5/2024. We received a call from Ronald J. at 4:30 pm stating he would not be coming for the scheduled service appointment. When we explained to Ronald that we had been waiting for an appointment for almost 3 days, took time off from work to be home for the appointment and it was important to have the AC get fixed because we has a small child, a asthmatic and a diabetic persons in the house and the temperature in the home is in the 90 degrees he still refused to come to look at the internal unit. When we call our insurance carrier the representative told us that the Sear's service tech Ronald J. had marked the service as refused. I will be making a formal complaint with management, my insurance carrier and the BBC.
Shakeenah B, Glen Burnie, MD
Customer service response - Dear,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on June 06, 2024
Ac
No try to help,he didn't do anything
Mario F, Halethorpe, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on May 29, 2024
Furnace/Thermostat
The technician came out and fixed my furnace yes he got my heat to work but he programmed my thermostat he programmed it to On Auto and Circulate meaning my thermostat never cuts off. Due to this my bill is now extremely high and I now have to pay for someone to com out again to fix the problem. Which is extremely unfair to me
Rika j, Baltimore, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on April 10, 2024
Disapppointed
Olimpiu was due to arrive between 8 am and 5 pm. He did not arrive until 5:45. He had one more stop after mine. He was supposed to install a timer, motor, and blower. He only installed the timer. He said that's all I needed. He said I did not need the rest. He took the other 2 parts parts with him. I put a load of clothes in the dryer after he left. Within 10 minutes after I started the load the circuit breaker popped again.
Camille W, Millersville, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 02, 2024
