15700 Emerald Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Home Owner
Problem resolved! Brian professionally addressed the problem in a timely manner.
Roland B, Uppr Marlboro, MD
Very Good Customer Service!
Abdullah N was very knowledgeable and worked hard to fix my oven, and he was very nice and professional. Other technicians that tried to fix my oven months before were unprofessional and lazy.
Stormy A, Upr Marlboro, MD
Water Heater Checkup
Technician was very courteous and professional during his visit and explained everything clearly.
Henry T, Crofton, MD
Refrigerator Freezer Drawer not freezing food.
Technician diagnosed the problem and made the repair in a short period of time. The problem has not returned as of this time.
Jimmy C, Bowie, MD
Sears home services
Over quite a few years my lawn tractor has been serviced by Laymon.You are fortunate to have such an employee and he rates 5 stars in my book.To boot he is a very pleasant gentleman.
Pamela G, Gambrills, MD
Great Job
Mr. Samim did a good job fixing my stove today. He was very courteous and knowledgeable and was quick to find and fix the problems. Thank you Mr. Samim for your service.
Gail M, Hyattsville, MD
Furnace Fixed!
Just a seamless experience! We really appreciate the quick response and efficient service. Thank you!
D and K B, Hyattsville, MD
Technician Rating
Loi was Excellent! He was courteous, knowledgeable and professional. Send him to me anytime I need repair.
Jacqueline H, Mitchellville, MD
Refrigerator
Good customer service. Awesome job. Arrived timely. Good job. Showed us the issues.
Sallie T, Upper Marlboro, MD
Excellent technician
Unfortunately, we were without Air Conditioning for 4 months (May - Aug), due to waiting on a new compressor from Carrier. Mr. Sean did his part by continuously following up on the status of the compressor, which had to be shipped from overseas, then tested out west, then shipped back to a Carrier facility in the east, until finally realesed to him (again spanning 4 months). Once received, he installed the compressor and we're now enjoying our A/C. Mr. Sean was very knowledgeable and explained everything to us about the situation, every step of the way. Bottom line, the Carrier company is not a good company if you need replacement parts. Carrier is not customer friendly, but Mr. Sean was.
Samuel P, Uppr Marlboro, MD
